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Product is 【Exchange & Return Service applies】, and in original selling condition with tags intact. Original Receipt is needed for Exchange & Return service within the Refund & Exchange period.

※Product page has listed out whether the product applies to Exchange & Return Service or not, you may <click here> for more Return & Exchange conditions and precautions.
※For return after using coupon, the refund amount needs to deduct by the coupon amount.

Exchange: Can exchange at any Hong Kong & Macau physical store
Return: Cannot return to physical store

※Please apply for return and refund application first if you need to return an item, for more information please <click here>.

Sorry, the original receipt is required and the purchase record cannot be used for return and exchange.
 

Yes, you can.

When you have used a coupon for online purchase, the discount/coupon amount would be applied proportionally to all items in the order based on the relevant product price (the discounted price of the product is referred to as the "New Price").

If you apply for returns/refunds after redemption of coupon, only the New Price of the returned products would be refunded (i.e. the discount/coupon amount applied to the returned products would be refunded), and the coupon will not be reissued.

Within 30 days from the order receipt date
(e.g. Pick up on 1st Jan, return period is on or before 31st Jan)

1. Please visit any physical store and ask store staff for further assistance.
2. Process inventory confirmation and transfer arrangement in【5-7 working days】.
3. Once stock confirmed, it will take【14 working days】for transfer.
4. When the product has arrived the store, store staff will calss to notify.
5. Bring along product and original receipt to the store for exchange.

※Only applicable to exchange for same item code with your purchased product.

① Please login to [My Account]
② Select order in [Online Orders]
③ Click [Apply After-sales Service] for your return item
④ Press [Submit] after completion

※Please click here for detailed procedure.

※Only applicable to exchange for same item code with your purchased product.

All Online Orders:
Exchange is available at any physical store, online application is not required.

Online Exchange service is only avaiable for Delivery Order: 
① Please login to [My Account]
② Select order in [Online Orders]
③ Click [Apply After-sales Service] for your exchange item
④ Press [Submit] after completion and send back the product

※Please click here for detailed procedure.
※Online Exchange is only available for exchange of other color or size of the same item code.