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📢 Starting from January 10, 2024, Store Pick-up Order needs to ship product back to the warehouse at your own expense for return and refund service.

Please swipe down for detailed procedure. Click here for more about <Refund & Exchange Policy Update FAQs>.



Please follow the below steps for Return and Refund for all online orders (including Delivery / Pick-up Point / Store Pick-up):





Step 1：Review Checklist



Remarks:
※ Please ensure that the product meets the refund and exchange standards, and apply for a return within 30 days of the order dispatch date.
※ For the Refund & Exchange policy, please <click here> for reference.
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Step 2：Apply Online Return Application



Remarks:
※ You will be notified via SMS about the return approval after our Customer Service Team reviews your application in【1 working day】.
※ After using the UNIQLO coupon, the refund amount will be deducted from the coupon amount, the coupon will not be reissued.
※ For APP return instruction, please <click here> for reference.
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Step 3：Packing/Return




Remarks:
※ Customers have to pay the shipping fee of delivering your returned item(s) back to our warehouse. If the shipping fee is insufficient, warehouse has right to reject receiving your returned item(s). You will be responsible for the additional shipping fee incurred.
※ If you are not able to upload the tracking number in time, the application of returns and refunds will be automatically cancelled. You have to apply it again within the exchange & refund period.
※ For uploading tracking number in APP, please <click here> for reference.

Please find the following information for the return address of products purchased from online store:
Consignee: UNIQLO official online flagship store
Delivery address: EC Warehouse, Room 509, 5/F, Kerry Cargo Centre, 55 Wing Kei Road, Kwai Chung, Tsuen Wan District, New Territories, Hong Kong
Consignee's phone number: +852 2571 5768
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Step 4：Tracking Return Status



Remarks:
※ If the product does not meet the refund and exchange policy's standard, the return service cannot be provided, and the product will be returned on a freight collect basis.
※ If you need to return the item(s) due to quality issues, we will bear the shipping fee for the returns. If that is not the case, you have to bear the cost of shipping the returned item(s) to our warehouse.
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Step 5：Refund




※Friendly remind that if you have a large number of returns, more than a certain amount of pieces and amount in total, UNIQLO will retain the right to blacklist your account and services, thank you for your kind understanding.