Q. Online Return & Refund Status Enquiry
* "Refund Only" application only applicable to the following order status:
1.【Delivery Order】Before Dispatch
2. 【Store Pick-up Order】Before Pick up
※Refund application cannot be canceled once applied, and used coupon will not be able to use again.
※Please apply【Return & Refund】for order that has been Dispatched or picked up.
Frequently Asked Question
❓ How to confirm the return progress?
You may log in to【My Account】>【Return and Refund History】to check the status of your refund.
If you need to inquire more about the online return application instruction, please <click here> for details.
If you need to inquire more about the online return application instruction, please <click here> for details.
❓ What should I do if my application is overdue and closed?
If you order is still within Return & Exchange period, you may go to【Account】>【Online Orders】, reapply again for relevant product and upload the tracking number of the returned parcel.
Contact UNIQLO Hong Kong & Macau
Contact Us
* Click "Contact Us" to start chatting with our ChatBot.
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
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