Q. 【UNIQLO System Upgrade】Refund & Exchange Policy Update FAQs
Starting from January 10, 2024, "UNIQLO Hong Kong Official Online Flagship Store Product Refund & Exchange Policy" will be updated.
Regarding return and refund service for any online purchased order (including Store Pick-up service) :
1. Please apply for online application.
2. After receiving the approval notice, ship the products back to the warehouse at your own expense within 7 days and upload the tracking number of the return parcel.
※Customers may choose to use any courier company or surface mail by Hong Kong Post to send it back.
For details of the policy, please <click here> .
Frequently Asked Question
Regarding return and refund service for any online purchased order (including Store Pick-up service) :
1. Please apply for online application.
2. After receiving the approval notice, ship the products back to the warehouse at your own expense within 7 days and upload the tracking number of the return parcel.
※Customers may choose to use any courier company or surface mail by Hong Kong Post to send it back.
For details of the policy, please <click here> .
Frequently Asked Question
❓ Is there any other suggestion if I don't wish to ship the items back at my own expense?
For any purchased products that comply with Refund & Exchange Policy, exchange service may proceeds at any physical store.
Can be exchanged for any product (not limited to products with the same product code for other colors and sizes).
※If the amount of the exchange product is lower than the original purchased product, the difference will not be refunded.
Can be exchanged for any product (not limited to products with the same product code for other colors and sizes).
※If the amount of the exchange product is lower than the original purchased product, the difference will not be refunded.
❓ What is the return address for online order?
Please find the following information for the return address of products purchased from online store:
Consignee: UNIQLO official online flagship store
Delivery address: EC Warehouse, Room 509, 5/F, Kerry Cargo Centre, 55 Wing Kei Road, Kwai Chung, Tsuen Wan District, New Territories, Hong Kong
Consignee's phone number: +852 2571 5768
Consignee: UNIQLO official online flagship store
Delivery address: EC Warehouse, Room 509, 5/F, Kerry Cargo Centre, 55 Wing Kei Road, Kwai Chung, Tsuen Wan District, New Territories, Hong Kong
Consignee's phone number: +852 2571 5768
❓ For Store Pick-up orders placed before January 9th, where do I need to return the products?
All "Store Pick-up" orders paid before January 9th will be processed in accordance with the Refund and Exchange Policy at the time of order placement.
1. Apply for【Return and Refund】within 30 days from the order receipt date
2. Return the products to the picked up store within 7 days after receiving the approval notice
1. Apply for【Return and Refund】within 30 days from the order receipt date
2. Return the products to the picked up store within 7 days after receiving the approval notice
❓ Can I return the products to warehouse in person?
Sorry, there is no receptionist at the warehouse for receiving guests. Please ship the returned products for online purchases via courier company or Hong Kong surface mail.
※Warehouse could not process return & refund service for products purchased in physical store. Please visit the original store of purchase for return & refund service.
※Warehouse could not process return & refund service for products purchased in physical store. Please visit the original store of purchase for return & refund service.
❓ If the returned product needs to ship back to the warehouse, how will the shipping fee cost?
Customers need to ship the returned products to the warehouse for return procedures at their own expense.
The shipping fee will be determined by the courier company or surface mail service chosen by customer. For details, please contact the relevant courier company or Hong Kong Post Office for more information.
The shipping fee will be determined by the courier company or surface mail service chosen by customer. For details, please contact the relevant courier company or Hong Kong Post Office for more information.
❓ I forgot to upload the tracking number of the returned parcel, what should I do?
If the tracking number did not upload to the return & refund application within the time limit, the return and refund application will be automatically closed.
If you have sent back the products, you may re-apply for【Return and Refund】within the return and exchange period, and upload the tracking number of the returned parcel within 7 days after receiving the approval notice.
If you have sent back the products, you may re-apply for【Return and Refund】within the return and exchange period, and upload the tracking number of the returned parcel within 7 days after receiving the approval notice.
❓ What should I do if the Return & Refund application is closed?
If the order is still within the return & exchange period, customer can still apply for【Return and Refund】again for the relevant products.
After receiving the approval notice, please ship the products back to the warehouse at your own expense within 7 days and upload the tracking number of the return parcel.
"Return Exchange Period"
Store Pick-up order: within 30 days of the order receipt date
Delivery order: within 30 days of the order dispatch date
After receiving the approval notice, please ship the products back to the warehouse at your own expense within 7 days and upload the tracking number of the return parcel.
"Return Exchange Period"
Store Pick-up order: within 30 days of the order receipt date
Delivery order: within 30 days of the order dispatch date
❓ Can I return & refund for product that has been exchanged?
Sorry, products that have been exchanged will not be accepted for return and refund.
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* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
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