Q. 【Return/Exchange】Frequently Asked Questions about Store Purchase
※Return & Exchange method are different for product purchased 【Online】 and 【At Store】.
If you purchased 【Online】, please click here.
Frequently Asked Question
If you purchased 【Online】, please click here.
Frequently Asked Question
❓ How to confirm whether my product complies with Refund & Exchange Policy?
Product is 【Exchange & Return Service applies】, and in original selling condition with tags intact. Original Receipt is needed for Exchange & Return service within 30 days from the date of purchase.
※Product page has listed out whether the product applies to Exchange & Return Service or not, you may click here for more Return & Exchange conditions and precautions.
※Product page has listed out whether the product applies to Exchange & Return Service or not, you may click here for more Return & Exchange conditions and precautions.
❓ Can I visit other physical stores for Return and Exchange service?
Exchange: at any Hong Kong & Macau physical store
Return: at original purchased store
※Refund will be processed through original payment method
※(Please bring your physical card if paid by credit card)
Return: at original purchased store
※Refund will be processed through original payment method
※(Please bring your physical card if paid by credit card)
❓ Can I Return or Exchange if my purchase has used a coupon?
Your product can still be exchanged or returned, but for return, the refund amount needs to deduct the coupon amount.
※No refund service will be provided for purchases which involved any kind of non-UNIQLO coupons or enjoyed promotions offered by the malls.
※No refund service will be provided for purchases which involved any kind of non-UNIQLO coupons or enjoyed promotions offered by the malls.
❓ How to confirm Exchange & Refund period?
Within 30 days from the date of purchase
(e.g. Pick up on1st Jan, return period is on or before 31st Jan)
(e.g. Pick up on1st Jan, return period is on or before 31st Jan)
❓ What should I do to exchange for a special size?
You may visit the nearest store and request for assistance. If there is stock and your requirement meets, store staff will arrange the transfer service for you.
※Special size takes 14-21 working days for transfer.
※Special size takes 14-21 working days for transfer.
❓ What should I do if I lost the receipt?
Please visit the original purchase store and provide the【Offline Orders】 under membership record, our staff will provide further assistance for you.
❓ What should I do if there are some problem with the product that I purchased in physical store?
You can bring along the product to the nearest store and ask the senior salesperson of the store to check whether the product has defects. If it is confirmed as a quality issues, the store will assist in exchange/return services
Contact UNIQLO Hong Kong & Macau
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* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
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