Q. 【Delivery】Frequently Asked Questions about Order Delivery
❓ When will my order be delivered?
Store Pick-up: Available for pick-up on same day or next day at the earliest, please click here for more details
Delivery: 2-3 working days for Hong Kong Region
Delivery: 3-6 working days for Macau Region
❓ Can I modify the Pick-up Store or Delivery address?
Store Pick-up: the pick-up store cannot be changed once ordered
Delivery: please contact relevant courier company for address modification
SF Express: (852) 27300273
Kerry Express: (852) 35130888
(Please use the tracking number to contact courier company accordingly)
※Reminder, Courier company cannot be modified for delivery.
※For more delivery order enquiry, please click here to contact us.
❓ How to confirm order delivery status?
Method 1: Login to 【Account】>【Online Orders】confirm order details and status
Method 2: Using the tracking number of your order to track with relevant courier company's website
👉🏻 SF Express
👉🏻 Kerry Express
❓ Is online purchase free of delivery fee?
Store Pick-up: Free shipping
Delivery: Free shipping if order net amount of a single delivery exceeds $350; if the amount is insufficient, a $30 shipping fee will be charged
❓ Which courier company is used for Delivery service?
Deliver to personal address: Kerry Express
Pick-up Point / Lock: Kerry Express / SF Express (Depends on the selected pick-up address)
※Courier company cannot be changed after the order is placed.
Store Pick-up: Available for pick-up on same day or next day at the earliest, please click here for more details
※Macau Region order that needs to transfer from warehouse will take 2-5 working days.
Delivery: 2-3 working days for Hong Kong Region
Delivery: 3-6 working days for Macau Region
※Delivery days might be increased for Outlying Island delivery, contain pants alteration, stock take or peak season, please click here for more details.
❓ Can I modify the Pick-up Store or Delivery address?
Store Pick-up: the pick-up store cannot be changed once ordered
Delivery: please contact relevant courier company for address modification
SF Express: (852) 27300273
Kerry Express: (852) 35130888
(Please use the tracking number to contact courier company accordingly)
※Reminder, Courier company cannot be modified for delivery.
※For more delivery order enquiry, please click here to contact us.
❓ How to confirm order delivery status?
Method 1: Login to 【Account】>【Online Orders】confirm order details and status
Method 2: Using the tracking number of your order to track with relevant courier company's website
👉🏻 SF Express
👉🏻 Kerry Express
❓ Is online purchase free of delivery fee?
Store Pick-up: Free shipping
Delivery: Free shipping if order net amount of a single delivery exceeds $350; if the amount is insufficient, a $30 shipping fee will be charged
❓ Which courier company is used for Delivery service?
Deliver to personal address: Kerry Express
Pick-up Point / Lock: Kerry Express / SF Express (Depends on the selected pick-up address)
※Courier company cannot be changed after the order is placed.
Contact UNIQLO Hong Kong & Macau
Contact Us
* Click "Contact Us" to start chatting with our ChatBot.
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
Email
Our Customer Service Center will get back to you within the next 24 hours submitted Webform.
Other Service Available
Store Pick-up
Purchase inline and choose Store Pick-up service. Now available on Same-day collection with everyday delivery
App Benefits
Download the app now and register as a UNIQLO member to get 40 coupon. Enjoy the convenient shopping experience.
Bulk Purchase
UNIQLO now offers bulk purchase service!!