How can we help?

- Bring the item(s) that meets the Refund & Exchange Policy along with the original receipt to any UNIQLO stores in Hong Kong or Macau to process the exchange, please reach out to our in-store staff for assistance.

- Do not have to apply for exchange online.

【Method one】: Exchange at Physical Store
- Bring the item(s) that meets the Refund & Exchange Policy along with the original receipt to any UNIQLO stores in Hong Kong or Macau to process the exchange, please reach out to our in-store staff for assistance.

- Do not have to apply for exchange online.

【Method two】: Online Exchange Service
Step 1: Review Checklist



Remarks:
※ Please ensure that the product meets the refund and exchange standards, and apply for an exchange within 30 days of the order dispatch date.
※ For the relevant Refund & Exchange Policy, please click here for reference.
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Step 2: Apply Online Exchange Application

Remarks:
※ Please note that for item(s) purchased online, you can only exchange item(s) with the same item code for a different color or size.
※ Online Exchange Application can only apply once.
※ For APP exchange instruction, please click here for reference.
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Step 3: Packing/Return





Remarks:
※ Please ship the parcel within 7days after submitting your exchange application, and upload the tracking number to your exchange order.
※ If you do not ship the item back to the warehouse, the exchange will not be able to proceed.
※ For uploading tracking number in APP, please click here for reference.

Please find the following information for the return address of products purchased from online store:
Consignee: UNIQLO official online flagship store
Delivery address: EC Warehouse, Room 509, 5/F, Kerry Cargo Centre, 55 Wing Kei Road, Kwai Chung, Tsuen Wan District, New Territories, Hong Kong
Consignee's phone number: +852 2571 5768
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Step 4: Tracking Exchange Status



Remarks:
※ If the product does not meet the Refund and Exchange Policy's standard, the exchange service cannot be provided, and the product will be returned on a freight collect basis.
※ If you need to return the item(s) due to quality issues, we will bear the shipping fee for the returns. If that is not the case, you have to bear the cost of shipping the returned item(s) to our warehouse.

Step 5: Delivery of the exchange item



Remarks:
※ You can use the tracking number to track the status of your parcel on the Kerry Express website.
Kerry Express:  https://hk.kerryexpress.com/en/track