Please read the following agreement on using "Chatbot and LiveChat" carefully before inquiring.

●About This Service
(1) This service makes inquiries and provides responses in writing through our web pages and applications. The answer will be replied in writing by the Chatbot or online customer representative.
(2) Customers are required to agree with the these terms every time they contact us using this service.

●Scope of Inquiries This service will not respond to the following inquiries:
(1) Inquiry irrelevant to our service or deviating from the scope of business
(2) Inquiry that we are not able to answer due to applicable laws, guidelines, or administrative guidance that applies to our company, and/or any other rules and regulations that we must comply with.
(3) In addition to the inquiries listed above, if we determine we are not able to provide an appropriate answer in this service or as listed above, we shall provide an answer by telephone or email, or we shall request that you make an inquiry by other means.

●Disconnecting the Service
In the following situations, we may disconnect and end the service without notice or your prior consent:
(1) If the text is not readable due to garbled characters, etc.
(2) If there is no reply from you for a period of time after our last response.
(3) If we determine the text or content is not in accordance with the purpose of service and the messages are defaming, disparaging or harassing to our company or our employee.
(4) If we determine an appropriate answer to the question has been provided.
(5) If we determine it is better to respond by telephone, email, or other method of communication.
(6) In addition to the above, if we determine that it is not appropriate for us to continue to respond to you through this service.

●Changes of Service
This service can be terminated or stopped, and we may change any of the contents at any time by an announcement on the website.

●Personal Information Collected for Service (if applicable)
(1) Personal Information collected by this service shall be processed in accordance with our Privacy Policy.
(2) Please do not provide any personal information of yours or others (personal information such as name, address, phone number, email address, account number, or credit card number) when using this service unless it is required or requested accordingly.
(3) If your personal information is required or requested for this service, or if you want to confirm your personal information, we will send a separate secured input form in the chat. Please provide your personal information there.
(4) We will retain the response record including any personal information collected during this service for a limited period of time in the prescribed and secured manner for quality improvement of this service, follow-up confirmation of the inquiry etc.