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Track My Order - SF Express
● Please click the "TRACK MY ORDER" button above and enter your tracking number (Eg. SFxxxxxxxxxxxx) on SF Express tracking site to check the progress of your delivery.
● Your tracking number will be provided to you via UNIQLO APP > Account > Online Orders once your order has been shipped out from our warehouse.
Track My Order - Kerry Express
● Please click the "TRACK MY ORDER" button above and enter your tracking number (Eg. KExxxxxxxxxxxx) on Kerry Express tracking site to check the progress of your delivery.
●Your tracking number will be provided to you via UNIQLO APP > Account > Online Orders once your order has been shipped out from our warehouse.

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How can we help?

  1. UNIQLO
  2. UNIQLO Hong Kong & Macau Customer Service
  3. Corporate Information
  4. Technology / Your Protection
  • UNIQLO Hong Kong & Macau Customer Service
    • Refund & Exchange policy
    • Physical Store
    • Online Store
    • Product Availability & Information
    • Product care & Alteration
    • UNIQLO UNIFORM - Bulk Purchase
    • Store Locations & Opening Time
    • Store Service
    • Payment Methods
    • Customer Satisfaction Survey
    • About Online Purchase
    • Order Tracking & Order Modification
    • UNIQLO UNIFORM - Bulk Purchase
    • Home Delivery
    • Pick-up Point
    • (O2O)Pick-up in-store
    • Membership Account
    • Promotion & Coupon
    • Newsletter
    • StyleHint
    • Privacy Policy
    • Terms & Conditions
    • About UNIQLO
    • Sustainability
    • Technology / Your Protection

Technology / Your Protection

  • Stay Vigilant Against Fake Websites, Emails & Accounts pretending to be from UNIQLO
  • About Transport Layer Security (TLS)

Contact UNIQLO Hong Kong & Macau

Contact Us
* Click "Contact Us" to start chatting with our ChatBot.
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室,請於進入聊天室前,先於右上角選擇語言為「中文」。

Other Service Available

UNIQLO APP

Store Pick-up

Purchase inline and choose Store Pick-up service. Now available on Same-day collection with everyday delivery

UNIQLO APP

App Benefits

Download the app now and register as a UNIQLO member to get 40 coupon. Enjoy the convenient shopping experience.

UNIQLO APP

Bulk Purchase

UNIQLO now offers bulk purchase service!!

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