UNIQLO FAQ

Return & Exchange
Click here to learn about the return and exchange requirements.

Change Recipient Phone Number for Store Pick-up Orders :
Click here to learn how to change the recipients phone number.

Cancel Online Order
Click here to learn how to cancel an order.

Product Inventory
Click here to learn how to check product availability.

Member Registration / Login Verification Code
Click here to learn how to obtain a verification code.

If our Chatbot is unable to reply to your enquiry, our Live Chat Agent will serve you soon.
LiveChat Operating Hours: 9am - 6pm (Including Public Holidays & Weekend)
Chatbot cannot answer individual questions such as order details, personal information or product related information.
Click "CHAT SUPPORT" to open a window on the page to connect with chatbot/ live agent.
如希望連接中文版智能聊天室，請按此。

If our Chatbot is unable to reply to your enquiry, our Live Chat Agent will serve you soon.
LiveChat Operating Hours: 9am - 6pm (Including Public Holidays & Weekend)
Chatbot cannot answer individual questions such as order details, personal information or product related information.
Click "CHAT SUPPORT" to open a window on the page to connect with chatbot/ live agent.
如希望連接中文版智能聊天室，請按此。

By Email

*Required entry

Name*

First Name*

Last Name*

Email address*

*Please input information in halfwidth form.
(e.g. 00000@uniqlo.com.hk)

Phone number*

*Please enter your registered phone number (with area code) which we can contact you with.
E.g. 85212345678
(If you do not have a fixed telephone, please enter your mobile phone number.)
*We may call you depending on the contents of your inquiry.

Inquiry title*

Inquiry category 1*

Inquiry contents*

*When you ask for information about stores, please write a store name, product information (item name, item code, color, size, and quantity) in the “Inquiry contents”.
When you ask for information about online stores, please write your order number, product information (item name, item code, color, size, and quantity) in the “Inquiry contents”.
*Information entered on this page is protected by TLS and transmitted.

Files and Images

Choose File

*If you have any images related to your inquiry, please attach these to allow us to investigate.
*Please use PDF, JPEG, HEIC, or PNG file formats for attachments.
*The files can be uploaded one by one.
*Up to 10MB of files can be attached, up to 2 files can be attached.

*Please kindly understand that it could take time to respond to your inquiry depending on the contents.
*Click this for our private policy.