Common inquiries
Manage Your Online Order
You can check the status of your order through "Track My Order".
Track My Order - SF Express
● Please click the "TRACK MY ORDER" button above and enter your tracking number (Eg. SFxxxxxxxxxxxx) on SF Express tracking site to check the progress of your delivery.
● Your tracking number will be provided to you via UNIQLO APP > Account > Online Orders once your order has been shipped out from our warehouse.
● Your tracking number will be provided to you via UNIQLO APP > Account > Online Orders once your order has been shipped out from our warehouse.
Track My Order - Kerry Express
● Please click the "TRACK MY ORDER" button above and enter your tracking number (Eg. KExxxxxxxxxxxx) on Kerry Express tracking site to check the progress of your delivery.
●Your tracking number will be provided to you via UNIQLO APP > Account > Online Orders once your order has been shipped out from our warehouse.
●Your tracking number will be provided to you via UNIQLO APP > Account > Online Orders once your order has been shipped out from our warehouse.
Search by Category
Announcements
Contact UNIQLO Hong Kong & Macau
Contact Us
* Click "Contact Us" to start chatting with our ChatBot.
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
Other Service Available
Store Pick-up
Purchase inline and choose Store Pick-up service. Now available on Same-day collection with everyday delivery
App Benefits
Download the app now and register as a UNIQLO member to get 40 coupon. Enjoy the convenient shopping experience.
Bulk Purchase
UNIQLO now offers bulk purchase service!!