Q. Online Return & Refund Status Enquiry
* "Refund Only" application only applicable to the following order status:
1.【Delivery Order】Before Dispatch
2. 【Store Pick-up Order】Before Pick up
🔔 【Reminds】
Refund application: can only apply within 30 minutes of the order being processed and only for the entire order.
※Refund application cannot be canceled once applied, and used coupon will not be able to use again.
※Please apply【Return & Refund】for order that has been Dispatched or picked up.
Frequently Asked Question
❓ How to confirm the return progress?
You may log in to【My Account】>【Return and Refund History】to check the status of your refund.
❓ What should I do if my application is overdue and closed?
If you order is still within Return & Exchange period, you may go to【Account】>【Online Orders】, reapply again for relevant product and upload the tracking number of the returned parcel.
Contact UNIQLO Hong Kong & Macau
Contact Us
* Click "Contact Us" to start chatting with our ChatBot.
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
Email
Our Customer Service Center will get back to you within the next 24 hours submitted Webform.
Other Service Available
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Purchase inline and choose Store Pick-up service. Now available on Same-day collection with everyday delivery
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