How can we help?

We’re unable to track your in-store pickup package.
You’ll receive an SMS once it’s ready. Please check your order status via the UNIQLO app or website and collect it within the pickup period.
Please check your order status via the UNIQLO app or website and collect it within the pickup period.

We offer delivery services to personal or company addresses, pick-up points, or smart lockers.
Track your order via the UNIQLO app or website by clicking in [Membership] > [Online Orders] .

We recommend directly contact the courier for the updated delivery information.
You may enter the tracking number on the delivery carrier’s site below.
 

• SF Express
  SF Express - Click here to track your order
  Contact number : Hong Kong ( 852 ) 2730 0273, Macau ( 853 ) 2873 7373
  Office hours : Mon - Fri ( 08:00 - 20:30 ), Sat, Sun and Public Holidays ( 08:00 - 20:00 )

※ In response to < SF Express's > policy changes, SMS will be suspended starting from January 2026.
All pick-up codes will be sent via the 「 SF-EXPRESS 」APP. 
Please download the < SF-EXPRESS > APP to receive the latest order information. 
To download the < SF-EXPRESS > App ( SFHK APP ) or learn more details,
please < Click Here > to visit the official SF Express page.

• KEX             
  KEX ( Kerry Express ) - Click here to track your order
  Contact number : ( 852 ) 3513 0888   
  Office hours : Mon - Sat ( 09:00 - 18:00 ), Sun and Public Holidays ( Off )

※ Tracking numbers may take time to update on the carrier’s website.
If not found, please check again later.
※ For deliveries to company addresses, arrival within a specific time may not be guaranteed.