Stay Vigilant Against Fake Websites, Emails & Accounts pretending to be from UNIQLO

Please be aware that the official UNIQLO email, social media accounts and Official Website are as follows :

Email : enquiry@uniqlo.com.hk
Facebook : Uniqlo Hong Kong & Macau
Instagram : uniqlo_hk_macau
The correct address of the UNIQLO Official Website is < www.uniqlo.com.hk >

Please note that the imitation sites have different domains such as < www.uniqlo●●●●●.com > and < www.●●●uniqlo.com >.
* UNIQLO official social media accounts are marked with the following certification mark next to the account name :

Please beware of fake accounts and emails pretending to be or from UNIQLO.
UNIQLO will NOT use accounts without the certification mark or Gmail to make any event / activity announcement or contact any customer.

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How to identify fake websites, emails and accounts

< Fake Website >

Characteristics of counterfeit sites :

・The bank account name does not match that of the operating company

・The contact email address is a free email address

・The prices of all products are extremely low

< Fake Email >

If you receive a suspicious email, please check the sender and see if it is from UNIQLO.
The email address sent from UNIQLO is < enquiry@uniqlo.com.hk >.

Characteristics of counterfeit addresses :

・In front of @, alphabets with no meaning are randomly listed.

Example : lhwiagfpsy@ml.store.uniqlo.com

・Different alphabets such as "uniqlo" to "unlqio" by quoting UNIQLO's domain as below.

Example : ●●●●●●@unlqio.com.hk

< Fake SNS account >

Official accounts have the following verification badge next to the account name.
Badges will not appear on fake accounts.

・UNIQLO Official Facebook Account

・UNIQLO Official IG Account

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● If you receive a suspicious email, SMS or SNS message, please refrain from taking the following actions :

・Access the URL described / contained in the email, SMS or SNS message
・Open attachments
・Reply to / Answer questionnaires
・Reply to / Forward messages
・Call the phone number listed in the email, SMS or SNS message

Also, please delete suspicious emails and messages, mark them as spam, block the sender account, etc.

● If you place an order through a non-UNIQLO official website, you may run into problems such as not receiving the product or receiving a counterfeit product. Please check the address displayed in your browser to see if you are accessing the UNIQLO official website.

● Should you want to confirm the email/message you have received or report unofficial accounts, please contact us by clicking here < Click Here > or swiping to the bottom of the page and clicking < IQ : Contact Us > during service hours: 9:00-18:00.

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