Stay Vigilant Against Fake Websites, Emails & Accounts pretending to be from UNIQLO

Please be aware that the official UNIQLO email, social media accounts and Official Website are as follows :

• Email : [ enquiry@uniqlo.com.hk ]
• Facebook : [ Uniqlo Hong Kong & Macau ]
• Instagram : [ uniqlo_hk_macau ]

The correct address of the UNIQLO Official Website is < www.uniqlo.com.hk >

Please note that the imitation sites have different domains such as [ www.uniqlo●●●●●.com ] and [ www.●●●uniqlo.com ].

Please beware of fake accounts and emails pretending to be or from UNIQLO.
UNIQLO will NOT use accounts without the certification mark or Gmail to make any event / activity announcement or contact any customer.

[ Fake Website ]

Characteristics of counterfeit sites :

• The bank account name does not match that of the operating company.
• The contact email address does not use an official UNIQLO domain ( @uniqlo.com.hk ).
• The prices of all products are extremely low.

[ Fake Email ]

If you receive a suspicious email, please check the sender and see if it is from UNIQLO.
The email address sent from UNIQLO is [ enquiry@uniqlo.com.hk ].

Characteristics of counterfeit addresses :

• In front of @, alphabets with no meaning are randomly listed.
  Example : lhwiagfpsy@ml.store.uniqlo.com

• Different alphabets such as [ uniqlo ] to [ unlqio ] by quoting UNIQLO's domain as below.
  Example : ●●●●●●@unlqio.com.hk

[ Fake SNS account ]

Official accounts have the following verification badge next to the account name. Badges will not appear on fake accounts.

• UNIQLO Official Facebook Account
  
• UNIQLO Official IG Account
  

If you receive a Suspicious Email, SMS Message or Social Media Inbox Message, please refrain from taking the following actions :

• Do not click on any URLs or links contained in the Email, SMS Message, or Social Media Message.
• Do not open any attachments.
• Do not respond to or participate in any surveys or questionnaires.
• Do not reply to or forward the message.
• Do not call any phone numbers provided in the Email, SMS Message or Social Media Message.

※ Also, please delete suspicious emails and messages, mark them as spam, block the sender account, etc.

• If you place an order through a non-UNIQLO official website, you may run into problems such as not receiving the product or receiving a counterfeit product. Please check the address displayed in your browser to see if you are accessing the UNIQLO official website.
• Should you want to confirm the email/message you have received or report unofficial accounts, please contact us by clicking here < Click Here > or swiping to the bottom of the page and clicking [ IQ : Contact Us ] during service hours : 9:00-18:00.