【Delivery】Frequently Asked Questions about Order Delivery

Q. 【Delivery】Frequently Asked Questions about Order Delivery

Free shipping if order net amount of a single delivery exceeds $350~

Store Pick-up: Order placed before 1PM, available for pick-up on same day at the earliest.
Store Pick-up: Macau Region order that needs to transfer from warehouse will take 5-6 working days.
Please click here for more details

Delivery: 2-3 working days for Hong Kong Region
Delivery: 5-6 working days for Macau Region

※Some orders may take longer delivery time due to stock conditions.
※Delivery days might be increased for Outlying Island delivery, contain pants alteration, holidays or peak season, please click here for more details.

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Frequently Asked Question:

❓ What to do if I didn't receive the pick-up code or entered the wrong phone number?

Store Pick-up: Please click here
Delivery/ Pick-up Point: Please click here

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❓ Can I modify the Pick-up Store or Delivery address?

Store Pick-up: the pick-up store cannot be changed once ordered
Delivery: please contact relevant courier company for address modification

SF Express: (852) 27300273
Kerry Express: (852) 35130888

(Please use the tracking number to contact courier company accordingly)
※Reminder, Courier company cannot be modified for delivery.
※For more delivery order enquiry, please click here to contact us.

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❓ How to confirm order delivery status?

Method 1: Login to 【Account】>【Online Orders】confirm order details and status
Method 2: Using the tracking number of your order to track with relevant courier company's website

► SF Express
► Kerry Express

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❓ Is online purchase free of delivery fee?

Store Pick-up: Free shipping
Delivery: Free shipping if order net amount of a single delivery exceeds $350; if the amount is insufficient, a $30 shipping fee will be charged

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❓ Which courier company is used for Delivery service?

Deliver to personal address: Kerry Express
Pick-up Point / Lock: Kerry Express / SF Express (Depends on the selected pick-up address)

※Courier company cannot be changed after the order is placed.

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