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There are three main delivery options for online purchases :

1. Store Pickup ( In-store stock )

2. Store Pickup ( Warehouse stock )

3. Home Delivery ( Personal address / Pickup point / Smart locker )

※ Delivery may be delayed due to stock availability.
※​ During peak periods ( e.g. Lunar New Year, inventory checks, Double 11, Thanksgiving ), delivery time may be extended.​
※ In case of severe weather ( e.g. Typhoon Signal No. 8 or above, Black Rainstorm Warning ), logistics services will be suspended, and delivery may take longer.

Details

1. Store Pickup ( In-store stock ) :

Orders placed Before 1:00 PM: You may receive the pickup SMS by 7:00 PM on the Same Day.

Orders placed After 1:00 PM: You may receive the pickup SMS by 7:00 PM the Next Day.

2. Store Pickup (Warehouse stock) :

Hong Kong Region : Orders placed Before 1:00 PM. You may receive the pickup SMS by 7:00 PM on the Same Day.

Hong Kong Region : Orders placed After 1:00 PM. You may receive the pickup SMS by 7:00 PM the Next Day.

Macau Region : Delivery takes 1–3 Working Days to arrange and complete.

3. Home Delivery ( Personal address / Pickup point / Smart locker ) :

Hong Kong Region : Delivery takes 2–3 Working Days.

Macau region : Delivery takes 3–4 Working Days.

※ Most commercial, industrial, and residential areas in Hong Kong and Macau are eligible for delivery.
( Excludes P.O. boxes and restricted areas requiring special permits. )

※ ​Once the parcel arrives at a pickup point or smart locker, the logistics company will send a notification.​
Please collect your parcel within the specified time to avoid extra storage fees charged by the provider.​

※​ Smart lockers may experience delays due to full capacity. For details, please contact the relevant logistics company.

※​ In response to < SF Express's > policy changes, SMS will be suspended starting from January 2026.
All pick-up codes will be sent via the 「 SF-EXPRESS 」APP. 
Please download the < SF-EXPRESS > APP to receive the latest order information. 

To download the < SF-EXPRESS > App ( SFHK APP ) or learn more details,
please < Click Here > to visit the official SF Express page.

1. Store Pickup ( In-store stock or warehouse stock ) :

Free

2. Home Delivery ( Personal address / Pickup point / Smart locker ) :

Delivery fee: HKD $30. Enjoy free delivery when you spend HKD $350 or more in a single delivery method.

• Q. How to change or add a personal address during checkout?

  A. You can click < Edit > next to < Ship to personal address > to update or add your delivery address.

  Step 1 :

  ①. Select an existing address and click < Edit > to update it.

  ②. Or click < Add new address > to enter a new delivery address.

  Step 2 :

  Fill in the required details and click < Save >.

  ※ Address must be within 60 characters. Use a simplified format if needed.

  ※ Do not enter smart locker or pickup point addresses.

  ※ Postal code is not required.

  Step 3 :

  Select the address you want to use and click < Confirm >.

  ※ Please double-check the details. Once the order is placed, it cannot be changed.

• Q. How to select a pickup point address during checkout?

  A. Click < Search Pickup Point > next to < Ship to Pickup Point > to choose your pickup location.

  ※ If you change the delivery method during checkout, you’ll need to reselect the pickup point.

  ※ Please confirm all order details before submitting. Once the order is placed, it cannot be changed.

  On the < Search Pickup Point > page, you can select a pickup point or smart locker address:

  ①. Choose your preferred district

  ②. Or use < Search by location > to find the nearest pickup point based on your phone’s location

• Q. Why can’t I select my preferred store for pickup?

  A. You may not be able to choose your preferred store due to :

  ①. Out of stock at warehouse

  ②. Low or limited stock at your selected store

  ( If only a few items remain, they are prioritized for walk-in customers. )

  ✅ < Suggested Solutions >

  ▶ Visit a nearby store and ask staff to help transfer the item from another store with stock.

  ※( Excludes items sold exclusively at designated or flagship stores. )

  ▶ Choose a different store or delivery method.