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The return and exchange procedures for products purchased 【 In-strore 】 and 【 Online 】 are different.
※ If you purchased your item Online Store and wish to return or exchange it, please < Click Here > for details.

Details

Before proceeding with a return or exchange, please review the < Refund & Exchange Policy | Return and Exchange Product Condition >.

• Q. May I return or exchange at another store if I purchased in-store？

  A.
  Exchange ：You may exchange your product at any store in Hong Kong & Macau physical store.
  Return：at original purchased store.
  ※ You also need to keep the original receipt and the product is in new condition. You may return or exchange the product within 30 days from the date of purchase.
  ※ Returns will be processed using the original payment method.
  ( If you paid by credit card, please bring the physical card to the store where you made the purchase to complete the return and refund process. )

• Q. May I return or exchange an item if the price tag or packaging has been removed？

  A. If the product is missing any accessories, including price tags, packaging etc.
  We will not accept returns or exchanges.
  The return or exchange service only applicable for product is in new condition！

• Q. May I return an item that has been exchanged or altered?

  A. We do not accept returns and refunds or exchanges for items that have already been exchanged, length-altered (such as pants), or items that have used the < RE:UNIQLO > service.

• Q. I lost my receipt. May I still return or exchange my item?

  A. Sorry, the original receipt is required to process any return or exchange.
  
  If you have lost your receipt, you may visit the store where you made your purchase and provide your membership offline purchase record to have the receipt reissued.
  Alternatively, you may contact our Customer Service Center during office hours ( Monday to Sunday, 9:00 AM to 6:00 PM ) and provide your membership offline purchase record and email address.
  
  We will reissue the receipt via email within 1–2 business days. If you need assistance, please < Click Here > to contact us.

• Q. What should I do if I suspect the product has quality issues after purchased in-store？

  A. You may contact our customer service center to arrange for you to go to the nearest store, our senior salesperson will help to check the product.
  
  We will assist for return or exchange if it is confirmed a product quality issue.
  If you need assistance, please < Click Here > to contact us.

• Q. How to confirm the return and exchange period？

  A. It is within 30 days from the date of purchase in-store.
  ( Example: If the item was purchased on January 1, the return/exchange period will be until January 31 ).

• Q. May I return or exchange items purchased with a discount or promotion?

  A. Yes, you may. If you have used UNIQLO coupons or purchase limited / discounted items, as long as you meet the return and exchange rules and apply for a return or exchange within the return and exchange period.
  ※ If you used non-UNIQLO promotions, such as mall points or parking discounts, returns are not available. Only exchanges can be processed.

• Q. What should I do to exchange for a special size?

  A. Please visit any physical store and ask store staff for further assistance.
  ※ Once stock confirmed, it will take < 4-14 working days > for transfer.
  If you need assistance, please < Click Here > to contact us.