Delivery Method | Pick-up Point

We offer delivery to your designated pick-up point or smart locker,  which you can select at checkout for a location near you.

When your purchased items are ready for pick-up, the delivery carrier will notify you through the following methods :

• A phone call to the number provided at the checkout. 
• A pick-up code sent via the delivery carrier's APP.

In response to [ SF Express's ] policy changes, SMS will be suspended starting from January 2026.
All pick-up codes will be sent via the [ SF-EXPRESS ] APP. 
Please download the [ SF-EXPRESS ] APP to receive the latest order information. 

To download the [ SF-EXPRESS ] App ( SFHK APP ) or learn more details,
please < Click Here > to visit the official SF Express page.

If you track your order through UNIQLO APP that has arrived at your designated pick-up point, but have not received a pick-up notification from the delivery carrier, please follow these steps : 

1. Log in to the UNIQLO APP, go to [ Member ] and [ Online Order ], tap and view the relevant order page. Confirm your contact number, shipping address and expected delivery window are correct.
※ If you find that the recipient's phone number in the order is incorrect, < please contact us here >.

2. Contact the customer service center of your chosen delivery carriers to resend the pick-up code.

• SF Express
  SF Express - Click here to track your order
  Contact number : Hong Kong ( 852 ) 2730 0273, Macau ( 853 ) 2873 7373
  Office hours : Mon - Fri ( 08:00 - 20:30 ), Sat, Sun and Public Holidays ( 08:00 - 20:00 )

• KEX             
  KEX ( Kerry Express ) - Click here to track your order
  Contact number : ( 852 ) 3513 0888   
  Office hours : Mon - Sat ( 09:00 - 18:00 ), Sun and Public Holidays ( Off )