Delivery Method | Pick-up Point | UQ HK

Q. Delivery Method | Pick-up Point

We offer delivery to your designated pick-up point or smart locker, which you can select at checkout for a location near you.

In-store pickup order exchange method

When your purchased items are ready for pick-up, the delivery carrier will notify you through the following methods :

A phone call to the number provided at the checkout.
A pick-up code sent via the delivery carrier's APP.

Did not receive pick-up notification

If you track your order through UNIQLO APP that has arrived at your designated pick-up point, but have not received a pick-up notification from the delivery carrier, please follow these steps :

1.Log in to the UNIQLO APP, go to 【Member】＞【Online Orders】 , tap and view the relevant order page. Confirm your contact number, shipping address and expected delivery window are correct.
※If you find that the recipient's phone number in the order is incorrect, please contact us here.

2.Contact the customer service center of your chosen delivery carriers to resend the pick-up code.

• SF Express
  SF Express - Click here to track your order
Contact number : Hong Kong ( 852 ) 2730 0273, Macau ( 853 ) 2873 7373
  Office hours : Mon - Fri ( 08:00 - 20:30 ), Sat, Sun and Public Holidays ( 08:00 - 20:00 )
• KEX
  KEX ( Kerry Express ) - Click here to track your order
Contact number : ( 852 ) 3513 0888
  Office hours : Mon - Sat ( 09:00 - 18:00 ), Sun and Public Holidays ( Off )

Was this information helpful?

YES

If you need further assistance, please contact us.

Please let us know why this article is not helpful.

The information is hard to understand.

This isn’t the information I was looking for.

I do not agree with policy on this subject.

Others

Please let us know which part of this page is hard to understand.Please let us know what information you are looking for.Please let us know how we can improve our policy/ service to meet your needs.Please share your reason and how we can improve it.

Note: Please do not fill in any personal information.

Your feedback will be used to help us improve our service, please enter your comments below

We are unable to respond directly to your feedback.

Send

Related FAQs

Related Q&A

Related Inquiries

Related information:

Contact UNIQLO Hong Kong & Macau

* Click "Contact Us" to start chatting with our ChatBot.
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。

Our Customer Service Center will get back to you within the next 24 hours submitted Webform.