Delivery Method | Pick-up Point
When your purchased items are ready for pick-up, the delivery carrier will notify you through the following methods :
- A phone call to the number provided at the checkout.
- A pick-up code sent via the delivery carrier's APP.
All pick-up codes will be sent via the 「 SF-EXPRESS 」APP.
Please download the < SF-EXPRESS > APP to receive the latest order information.
To download the < SF-EXPRESS > App ( SFHK APP ) or learn more details,
please < Click Here > to visit the official SF Express page.
If you track your order through UNIQLO APP that has arrived at your designated pick-up point, but have not received a pick-up notification from the delivery carrier, please follow these steps :
1. Log in to the UNIQLO APP, go to < Member > and < Online Order >, tap and view the relevant order page. Confirm your contact number, shipping address and expected delivery window are correct.
※ If you find that the recipient's phone number in the order is incorrect, < please contact us here >.
2. Contact the customer service center of your chosen delivery carriers to resend the pick-up code.
• SF Express
SF Express - Click here to track your order
Contact number : Hong Kong ( 852 ) 2730 0273, Macau ( 853 ) 2873 7373
Office hours : Mon - Fri ( 08:00 - 20:30 ), Sat, Sun and Public Holidays ( 08:00 - 20:00 )
• KEX
KEX ( Kerry Express ) - Click here to track your order
Contact number : ( 852 ) 3513 0888
Office hours : Mon - Sat ( 09:00 - 18:00 ), Sun and Public Holidays ( Off )
Contact UNIQLO Hong Kong & Macau
Contact Us
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
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