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Starting from 10th January, 2024, 【UNIQLO Hong Kong Official Online Flagship Store 】 Product Refund & Exchange Policy will be updated.

Regarding return and refund service for any online purchased order (including Store Pick-up service) ：

Please apply for online application.
After receiving the approval notice, ship the products back to the warehouse at your own expense within 7 days and upload the tracking number of the return parcel.
※Customers may choose to use any courier company or surface mail by Hong Kong Post to send it back.
For details of the policy, please <click here>

• Q. Is there any other suggestion if I don't wish to ship the items back at my own expense？

  A. Customers need to ship the returned products to the warehouse for return procedures at their own expense.
  
  The shipping fee will be determined by the courier company or surface mail service chosen by customer .For details, please contact the relevant courier company or Hong Kong Post Office for more information.

• Q. What is the return address for online order？

  A. Please find the following information for the return address of products purchased from online store：
  Consignee: UNIQLO official online flagship store
  Consignee's phone number: +852 2319 4492
  Delivery address: EC Warehouse, Room 509, 5/F, Kerry Cargo Centre, 55 Wing Kei Road, Kwai Chung, Tsuen Wan District, New Territories, Hong Kong

• Q. Can I return the products to warehouse in person？

  A.  Sorry, there is no receptionist at the warehouse for receiving guests. Please ship the returned products for online purchases via courier company or Hong Kong surface mail.
  
  ※Warehouse could not process return & refund service for products purchased in physical store. Please visit the original store of purchase for return & refund service.

• Q. If the returned product needs to ship back to the warehouse, how will the shipping fee cost？

  A. Customers need to ship the returned products to the warehouse for return procedures at their own expense.
  
  The shipping fee will be determined by the courier company or surface mail service chosen by customer. For details, please contact the relevant courier company or Hong Kong Post Office for more information.

• Q. I forgot to upload the tracking number of the returned parcel, what should I do？

  A. If the tracking number did not upload to the return & refund application within the time limit, the return and refund application will be automatically closed.
  
  If you have sent back the products, you may re-apply for【Return and Refund】within the return and exchange period, and upload the tracking number of the returned parcel within 7 days after receiving the approval notice.

• Q. What should I do if the Return & Refund application is closed？

  A. If the order is still within the return & exchange period, customer can still apply for【Return and Refund】again for the relevant products.
  
  After receiving the approval notice, please ship the products back to the warehouse at your own expense within 7 days and upload the tracking number of the return parcel.
  
  「Return Exchange Period」︰
  (O2O) Pick-up in-store：Within 30 days from the date of picked up the order.
  Home delivery/Pick-up Point：Within 30 days from the date of shipped out the parcel

• Q. Can I return & refund for product that has been exchanged？

  A. Sorry, products that have been exchanged will not be accepted for return and refund.