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Exchange Process for Online Purchases (Official Flagship Store):

Details

Items purchased through 'Store Pick-up' or 'Store Pick-up from Warehouse' are eligible for exchange at any store in Hong Kong and Macau.

※ To proceed with an exchange, you must present the original receipt, and the item must be in brand-new condition and meet the return/exchange criteria. Exchanges can be made within 30 days from the pickup date.

Procedure :

1. No need to submit an exchange request in the system.

Simply bring the receipt and the item that meets the return/exchange criteria to any UNIQLO store in Hong Kong or Macau for exchange.

※ The item value for exchange will be based on the original transaction amount.

※ If you need to check the stock availability of the item you wish to exchange for, please consult store staff or the Customer Service Center for details.

Items purchased through 'Home Delivery' are eligible for exchange at any store in Hong Kong and Macau, or you may also apply for online exchange service through the system.

※ To proceed with an exchange, you must present the original receipt, and the item must be in brand-new condition and meet the return/exchange criteria. Exchanges can be made within 30 days from the pickup date.

1. Exchange at Physical Stores :

No need to submit an exchange request in the system.Simply bring the receipt and the item that meets the return/exchange criteria to any UNIQLO store in Hong Kong or Macau for exchange.

※ The item value for exchange will be based on the original transaction amount.

※ If you need to check the stock availability of the item you wish to exchange for, please consult store staff or the Customer Service Center for details.

2. Online Exchange Application :

Step 1 : Preparation Before Applying for Exchange

Ensure the item meets the following four criteria before applying :

＊Check if the receipt is included in the package and keep it.

＊Ensure price tags are intact, and the packaging is clean and undamaged.

＊The item must be unused and unwashed.

＊The item must not be altered or damaged by human handling.

Step 2 : Submit Online Exchange Request

1. Use the UNIQLO APP or the official online flagship store website to apply.

＊Log in as a member of UNIQLO Hong Kong & Macau, then go to [Member] > [Online Orders]

2. Select the relevant order, choose the item to exchange, and click.

＊Online exchange is only available for the same item number, and you may change the color or size.

Only one item per item number, color, and size can be exchanged per application.

Step 3 : Packaging / Return Shipment

1. Pack the item and receipt together, ensuring the package is secure and not damaged, with no exposed items.

＊You may use the original shipping box or prepare a clean and intact box or plastic bag.

2. After submitting the exchange request, you must ship the package within 7 days using any courier or postal service. Shipping fees are borne by the customer.

＊After shipping, upload the tracking number provided by the courier to the section in the .

＊Please note: If shipping fees are unpaid or insufficient, the warehouse will not accept the package, and the customer will bear any additional costs incurred.

※Warehouse Return Address :

Consignee: UNIQLO Official Online Flagship Store

Consignee's Phone Number: +852 - 2319 4492

Delivery Address: Room 509, 5/F, Kerry Cargo Centre, 55 Wing Kei Road, Kwai Chung, Tsuen Wan District, New Territories, Hong Kong

Step 4 : Exchange Tracking

1. Once the warehouse receives the item, it will proceed with inspection.

You can track the status via [Member] > [Exchange Records] in UNIQLO APP/Website .

＊If the item does not meet the exchange criteria, it will be returned to the customer with postage due.

＊If the exchange is due to quality issues, please contact the Customer Service Center for further assistance.

Step 5 : Shipment of Replacement Item

1. Once confirmed, the replacement item will be shipped within 1–2 business days, and the system will send the tracking information.

＊You can use the tracking number to check the delivery status on the courier’s website below :

Kerry Express

SF Express

• Q. What should I do if I suspect a product has a quality issue after shopping online?

  A. Contact our Customer Service Team to arrange inspection at a nearby store.

  If confirmed, the store will assist with exchange or return.

  Please contact us '' here '' for further assistance.

• Q. How do I check the return/exchange period?

  A. It depends on the delivery method :

  In-store Pickup: within 30 days from pickup date

  Courier Delivery: within 30 days from shipping date

  (Example: if order shipped/picked up on Jan 1, the deadline will be Jan 31).

• Q. Can I return/exchange discounted or coupon items?

  A. Yes, as long as they meet the return/exchange policy and are within the valid period.

• Q. What if I need a special size?

  A. Reach out to store and ask our staff to stock availability at online stores.

  If available, you may request a special size transfer to your preferred store for exchange.

  Please allow 10–14 days for the transfer. Once the item arrives.

• Q. Can my member purchase history replace the receipt?

  A. No. Original receipt is required.

  You may contact us during office hours : Monday to Sunday, from 9:00 AM to 6:00 PM for more assistance.

  Please contact us '' here '' for further assistance.