Catalog

＊ How To Purchase Online
＊ Payment Method
＊ Delivery Schedule
＊ Delivery fees
＊ Return and Exchange Service
＊ Promotion Update
＊ How To Use Coupons

1. To register as a UNIQLO member in Hong Kong & Macau, you must use your mobile phone number ( +852 / +853 / +86 )

2. Before selecting your favorite product, you can log in as a member and select 【 Size 】, 【Color】 and 【 Quantity】 on the product details page and add it to the shopping cart.
※ Please note that adding to the shopping cart does not mean that the product has been reserved. You need to complete the checkout steps. Please follow the procedure instructions at the checkout page.

3. The total amount of the order is the price of the ordered items plus shipping fees ( if necessary ).

4. You can review or change your order details or items in the Shopping Cart before checking out.

5. When you are ready to complete your order, click【 Pay 】to the payment page. Please read this page carefully. Once the payment is processed, you will not be able to modify the order.

 

Payment cannot be made in-store at pickup. Please complete online payment within 30 minutes after placing your order.

Available payment methods for online purchases :

1. Master Card
2. VISA Card
3. China Union Pay
4. HK Alipay
5. Alipay
6. WeChat Pay ※ Currently not supported on mobile browsers
7. PayMe
8. AMEX

※ International credit card application with a valid Hong Kong billing address

 

There are Four main delivery methods : 

※ Some orders may take longer delivery time due to stock conditions.
※ ​In case of holidays/peak period - Christmas, Easter, Double 11, Thank You Festival etc., the number of delivery days might increase.​
※ ​Tropical Cyclone Warning Signal No. 8 or above, Black Rainstorm Warning, logistics service will be suspended and delivery will be extended.

The order delivery timeline will be updated effective March 2, 2026 ( Monday ), as follows :
 

 

• 1. (O2O) Pick-up-In-store ( Inventory From The Store )

  Orders can be collected as early as one hour after the order is placed.
  ※ Actual pickup time is subject to the pickup notification received.

• 2. (O2O) Pick-up-In-store ( With Warehouse Transfer )

  Hong Kong orders : 1–2 business days
  Macau orders : 2–3 business days

• 3. Home Delivery ( Personal Address )

  Hong Kong orders: 2–3 business days
  Macau orders: 3–4 business days
  Delivery is available to most commercial, industrial, and residential areas in Hong Kong and Macau.
  ( Excluding P.O. Box addresses and certain restricted areas, such as locations requiring special permits. )

• 4. Home Delivery ( Pickup at Locker or Pickup Point )

  Hong Kong orders: 2–3 business days
  Macau orders: 3–4 business days
  ※ A notification will be sent by the logistics provider once the parcel arrives at the pickup point or smart locker.
  
  Please collect your parcel within the specified time. Failure to do so may result in additional storage fees charged by the service provider.
  ※ Delivery delays may occur if smart lockers are fully occupied. For details, please contact the relevant logistics provider.

1. (O2O) Pick-up in-store order ( Inventory From The Store ) or < With Warehouse Transfer ) :
Free of charge.

2. Home Delivery ( Personal Address ) or ( Pickup at Locker or Pickup Point ) :
$30 delievry cost. Free shipping if order net amount of a single delivery exceeds $350.


You need to keep the original receipt and the product must in new condition. Return or exchange service can be made within 30 days.
※ It depends on the delivery method.

Exchange service :
You can exchange your product at any store in Hong Kong & Macau physical store.
※ Only < Home delivery order > available for online exchange service

Return service :
The product needs to be sent to the warehouse with the receipt for return.

 
< Limited Offers > Promotion ends every Thursday 23:59 PM and update every Friday 09:00 AM.
 

Log in to the UNIQLO APP and use your coupon when shopping online.
The coupons you receive will appear under the < Coupons > section on the < Member Center > page.

• Use Online :

  If your order meets the conditions for a specific coupon, it will be automatically applied at checkout - no need to enter or claim the coupon.
  ※ Only one coupon can be used per order. If you have multiple coupons, please select one to apply.
  ※ Do not press the < For Staff Use Only > button on the coupon page. Coupons used in this way cannot be reissued.