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< (O2O) Pick-up In-store > provides a convenient way to pick up your UNIQLO online order.
You can choose a nearby store and collect your items quickly.
Picking up your order in-store is completely free of charge, and all UNIQLO stores in Hong Kong and Macau now offer service!

Pick-up locker is UNIQLO’s latest in-store service, designed to save waiting time and make collecting your Click & Collect parcels even more convenient.

Details

1. Log in as a member before selecting your desired items.

2. On the product page, choose the < Color >, < Size >, and < Quantity >.

3. Select < Store Pickup > as the delivery method and choose your pickup store.

4. Click < Add to Cart > or < Buy Now >.

5. On the checkout page, fill in the pickup details, confirm the order, and complete the purchase.

6. Once your order is ready, you’ll receive a pickup notification via SMS or the UNIQLO app.

7. Bring the SMS pickup code or QR code to the selected store to collect your order.

1. (O2O) Pick-up In-store ( In-store stock ) :

Orders placed Before 1:00 PM. Pickup SMS may arrive by 7:00 PM on the Same Day.

Orders placed After 1:00 PM. Pickup SMS may arrive by 7:00 PM the Next Day.

2. (O2O) Pick-up In-store ( Warehouse stock ) :

Hong Kong Region : Orders placed Before 1:00 PM. Pickup SMS may arrive by 7:00 PM on the Same Day.

Hong Kong Region : Orders placed After 1:00 PM. Pickup SMS may arrive by 7:00 PM the Next Day.

Macau Region : Delivery takes 1–3 Working Days.

​​※Once your order is ready, you’ll receive an SMS notification with a pickup code.​

※Please collect your order within 14 days at the selected store.​

※If not picked up within the time limit, the system will automatically cancel and refund the order. Refunded orders cannot be restored.

※​Delivery may be delayed due to stock availability.

※During peak periods ( e.g. Lunar New Year, inventory checks, Double 11, Thanksgiving ), delivery times may be extended.

※​In case of severe weather ( e.g. Typhoon Signal No. 8 or above, Black Rainstorm Warning ), logistics services will be suspended, and delivery may be further delayed.

• Q. Why can't I select my preferred store for pickup?

  A. You may not be able to choose your preferred store due to the following reasons :

  ①. Out of stock at warehouse

  ②. Low or no stock at your selected store

  ( *If only a few items remain at the store, they are prioritized for walk-in customers. )

  Therefore, pickup is only available at stores with sufficient stock.

  ✅ < Suggested Solutions >

  ▶ Visit a nearby store and ask staff to help transfer the item from another store with stock.

  ※( Excludes items sold exclusively at designated or flagship stores. )

  ▶ Choose a different store or delivery method.