Q. Why my order splitted into two different delivery methods?
Orders may be split and processed by the system due to inventory situation.
[ Store Pick-up ] : The product you selected are available at the pick-up store.
[ Store Pickup - Transfer from Warehouse ] : The product is out of stock at the pick-up store you selected but the warehouse still available. The product will be shipped from the warehouse to the store.
※Currently we are unable to provide telephone or online goods reservation. We apologize for any inconvenience.
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Frequently Asked Questions:
❓ What is Store Pick-up Order?
Store Pick-up also provides a free shipping service, which is convenient for customers to purchase online and choose the nearest store for pickup.
❓ How can I confirm if the system splitted my order?
The delivery method will be displayed in two different methods in the shopping cart.
①[ Store Pick-up ]
②[ Store Pickup - Transfer from Warehouse ] - Product will be shipped from warehouse and it will take a longer time.
※Please note that if you need to use the coupon, the order must be used in a single delivery method with the required amount of the coupon. Sorry for the inconvenience caused.
❓ How can I change the delivery method/ [transfer from warehouse]?
You can click 【Change to transferring from Warehouse】in the shopping cart .
( Website version as below:)
( APP version as below:)
❓ Why I cannot use the coupon as it already reached the amount?
The order must be used in a single delivery method with the required amount of the coupon.
You can click 【Change to transferring from Warehouse】 in the shopping cart before payment. Change the order in a single delivery method.
► 《Solutions- please view the previous FAQ 》 - How can I change the delivery method/ [transfer from warehouse]?
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