Shopping Guide | Pre-Order Purchase Guide

( Official Online Flagship Store Exclusive )
Pre-Order are products that are available for purchase before they arrive in stock or before their official launch date.
Customers may reserve these items during the pre-order period, and the products will be delivered according to the order arrangement once they become available.

Please read the following information carefully before placing your order :

• Pre-Order are available exclusively through the UNIQLO Online Store.
• Product styles, colours, sizes and estimated arrival dates may be subject to change due to production or logistics arrangements.
• Pre-order quantities are limited. The pre-order period may end earlier than scheduled once the allocated quantity has been reached.
• Your pre-order reservation will only be confirmed after successful payment.
• Purchases for resale or commercial purposes are strictly prohibited.

1. Select Your Pre-Order Product(s)
Add the Pre-Order product(s) to your shopping cart and proceed to checkout as normal.

2. Check the Estimated Arrival Date 
The estimated arrival date of the Pre-Order product(s) will be displayed on the product page and in your shopping cart for reference before placing your order.

3. Complete Payment and Confirm Your Order
Once your order has been successfully placed, an order confirmation notification will be sent to you.
For Credit Card or Debit Card payments, an authorization will be processed when the order is placed and the actual charge will be made when the item is packed or scheduled for delivery.

4. Shipment of Your Pre-Order Item(s) 
Once your Pre-Order product(s) are ready for shipment, you will receive a shipping confirmation email containing the relevant delivery information.
※ The estimated arrival date is provided for reference only. Actual arrival and shipping dates may be affected by production schedules, logistics arrangements or other unforeseen circumstances. Any updates will be communicated via email.

Scenario 1 : Combined Shipment
If your order contains both Pre-Order products and in-stock products, all items will be shipped together once the Pre-Order product(s) become available.

Scenario 2 : Split Shipment
If the order meets certain conditions, in-stock product and Pre-Order product may be shipped separately according to stock availability.

Available Delivery Methods

• Home Delivery
• UNIQLO Stores Pick-Up

Important Notes

• Delivery arrangements are subject to product availability and arrival schedules.
• The delivery options displayed at checkout shall prevail.
• Scheduled delivery dates and time slots are not available for Pre-Order.

Available payment methods may vary depending on the order contents and delivery arrangement. 
Supported payment methods include :

• Credit Cards ( VISA, MasterCard and American Express ),
• UnionPay ( Credit Card, Debit Card, BOC Express Card and UnionPay App ),
• Alipay,
• WeChat Pay,
• PayMe.

※ Apple Pay, Google Pay and Octopus online payment services are currently not available.

• Payment for Pre-Order Items will be charged when the order is confirmed.
• The payment method cannot be changed after the order has been confirmed.

Returns and exchanges of Pre-Order are subject to UNIQLO Hong Kong's current Return & Exchange Policy.
For details, please refer to the < Return & Exchange Policy available on the UNIQLO Official Flagship Store >.

• Payment arrangements, delivery options and services available for Pre-Order Items may differ from those for regular items.
• Product images are for reference only. The actual product received shall prevail.
• UNIQLO reserves the right to cancel any order suspected of being placed for resale purposes or found to be in violation of the UNIQLO Membership Terms and Conditions.
• Pre-order quantities, estimated arrival dates and related service arrangements are subject to change without prior notice.
• Any matters not expressly provided herein shall be governed by the [ UNIQLO Online Store Website / Mobile Application Terms and Conditions ].

• Q. Can I purchase Pre-Order products together with in-stock products?

  A. Yes.
  Pre-Order can be purchased together with regular products in the same order. Delivery arrangements will depend on the arrival date of the Pre-Order.
  If you wish to receive in-stock products earlier, we recommend placing a separate order.

• Q. Why can't I add the product to my shopping cart?

  A. Possible reasons include :

  • The allocated pre-order quantity has been fully reserved,
  • The pre-order period has ended,
  • The item is temporarily unavailable for pre-order,
  • We recommend adding the item to your wishlist and checking for future stock updates.

• Q. Why is the actual delivery date different from the estimated arrival date?

  A. Estimated arrival dates are based on the latest information available at the time of purchase.
  Production schedules, logistics arrangements and other unforeseen circumstances may affect the actual delivery timeline.

• Q. Can I choose a specific delivery date or delivery time slot?

  A. No.
  Pre-Order are not eligible for scheduled delivery date or time slot services.

• Q. If the selling price changes after I place my order, will I receive a refund of the price difference or be required to pay the difference?

  A. No.
  The product price displayed at the time of purchase shall prevail.
  Once an order has been confirmed, no additional charges or refunds will be made regardless of any subsequent price adjustments.

• Q. When will my Pre-Order product be delivered?

  A. An estimated arrival date will be displayed on the product page of each Pre-Order product.
  Once the product becomes available, orders will be shipped according to the order sequence.
  If there are any changes to the expected arrival date, updated information will be provided via email or member notifications.。