1. UNIQLO Hong Kong & Macau Customer Service
  2. Membership / Coupon
  3. Registration / Log-in​
  4. 【Notice】Regarding some users who fail to receive SMS verification code or login successfully

【Notice】Regarding some users who fail to receive SMS verification code or login successfully

【Notice】Regarding some users who fail to receive SMS verification code or login successfully

If you encounter the following situations when you use the services of UNIQLO Online Flagship Store:


1. Try to register as a new member but fail to successfully receive the SMS verification code;
2. Existing members but fail to successfully log in to their accounts;
3. Members who have placed "Store Pick-up" order(s) but fail to receive the SMS pickup code successfully; or you can check the [order status] in your  [ Membership Center ], please click here to check more details. 
4. Other situations please do not hesitate to contact our store staff or click here to contact the Customer Center.

We apologize for the inconvenience caused. Thank you for your support to UNIQLO.

Was this information helpful?
If you need further assistance, please contact us.
Please let us know why this article is not helpful.
Please let us know which part of this page is hard to understand.Please let us know what information you are looking for.Please let us know how we can improve our policy/ service to meet your needs.Please share your reason and how we can improve it.

Note: Please do not fill in any personal information.

Your feedback will be used to help us improve our service, please enter your comments below

We are unable to respond directly to your feedback.