Q. 【Note】Due to unstable network, the checkout page may shown failed
When using PAYME/ALIPAY to pay, if you are facing the connection failed during payment, it may be due to unstable network or other reasons.
Suggested solution︰
You can check whether your payment has been successful, please check in《My Account》 ➔ 《Online Orders》. If it shows 《Paid》, it means the payment is successful.
Suggested solution︰
You can check whether your payment has been successful, please check in《My Account》 ➔ 《Online Orders》. If it shows 《Paid》, it means the payment is successful.
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