Can I Change The Delivery Address Or Delivery Date After Placing An Order ?
Please refer to the following options based on your order timing and delivery method.
︙Contents
▶ If within 30 minutes of placing your order▶ If more than 30 minutes have passed
▶ Important Notes
You may cancel your order and place a new one with correct details.
※ Our Customer Service team is unable to cancel orders on your behalf.
※ Item may be out of stock when reordering.
If your order has already shipped, you may click < Click Here > to contact our Customer Service Center, so that we can assist in notifying the logistics company to arrange changes to the delivery recipient details.
※ For (O2O) Pick-up in-store orders, changes to the selected store cannot be made.
※ The delivery method cannot be changed.
※ After updating your information, the updated details will not be shown in the order details of your membership account. This is normal. Please rest assured.
Logistics Company Information :
• SF Express
SF Express - Click here to track your order
Contact number : Hong Kong ( 852 ) 2730 0273, Macau ( 853 ) 2873 7373
Office hours : Mon - Fri ( 08:00 - 20:30 ), Sat, Sun and Public Holidays ( 08:00 - 20:00 )
※ In response to [ SF Express's ] policy changes, SMS will be suspended starting from January 2026.
All pick-up codes will be sent via the 「 SF-EXPRESS 」APP.
Please download the [ SF-EXPRESS ] APP to receive the latest order information.
To download the [ SF-EXPRESS ] App ( SFHK APP ) or learn more details, please < Click Here > to visit the official SF Express page.
• KEX
KEX ( Kerry Express ) - Click here to track your order
Contact number : ( 852 ) 3513 0888
Office hours : Mon - Sat ( 09:00 - 18:00 ), Sun and Public Holidays ( Off )
-. Updating your address in your account does not change the shipping address for existing orders.
-. You can check your order status in your [ Purchase History ].
Even if you do not receive a system notification, your order will proceed as long as it appears in your history.
-. Notification messages regarding shipment will be sent to the email address linked to your membership account when you placed the order. If you have changed your email address, notification messages will not be sent to the new email address.
Contact UNIQLO Hong Kong & Macau
Contact Us
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
