How can we help?

Details

You may cancel your order and place a new one with correct details.

※ Our Customer Service team is unable to cancel orders on your behalf. 
※ Item may be out of stock when reordering.

If your order has already shipped, you may contact our customer service center for assist in notifying the logistics company to change the delivery address, please contact us here.
You may also contact the logistics company to inquire whether the delivery address can be changed.

※ For (O2O) Pick-up in-store orders, changes to the selected store cannot be made. 

Logistics Company Information :

• SF Express
  SF Express - Click here to track your order
  Contact number : Hong Kong ( 852 ) 2730 0273, Macau ( 853 ) 2873 7373
  Office hours : Mon - Fri ( 08:00 - 20:30 ), Sat, Sun and Public Holidays ( 08:00 - 20:00 )
※ In response to < SF Express's > policy changes, SMS will be suspended starting from January 2026.
All pick-up codes will be sent via the 「 SF-EXPRESS 」APP. 
Please download the < SF-EXPRESS > APP to receive the latest order information. 

To download the < SF-EXPRESS > App ( SFHK APP ) or learn more details, please < Click Here > to visit the official SF Express page.

• KEX             
  KEX ( Kerry Express ) - Click here to track your order
  Contact number : ( 852 ) 3513 0888   
  Office hours : Mon - Sat ( 09:00 - 18:00 ), Sun and Public Holidays ( Off )

-. Updating your address in your account does not change the shipping address for existing orders. 

-. You can check your order status in your [ Purchase History ].
Even if you do not receive a system notification, your order will proceed as long as it appears in your history.

-. Notification messages regarding shipment will be sent to the email address linked to your membership account when you placed the order. If you have changed your email address, notification messages will not be sent to the new email address.