Purchase via our APP and choose our flexible < (O2O) Pick-up in-store > or < (O2O) Pick-up in-store with Warehouse Transfer > service, and you may pick up your products on the same day at the earliest.
It’s free of charge, even for a single product.

​​※ It may take time for store staff to pack the products
※ The above service may not be applicable to selected products

Pickup address can only be selected from UNIQLO stores in Hong Kong or Macau.
※ Depending on product availability or promotional activities, (O2O) Pick-up in-store service may be temporarily suspended.

If your preferred store is not available, please consider selecting another store or using a different delivery method.
※ Once your order is placed, the (O2O) Pick-up in-store address cannot be changed, nor can the delivery method be switched to home delivery.

• 1. (O2O) Pick-up-In-store ( Inventory From The Store )

  Orders can be collected as early as one hour after the order is placed.
  ※ Actual pickup time is subject to the pickup notification received.

• 2. (O2O) Pick-up-In-store ( With Warehouse Transfer )

  Hong Kong orders : 1–2 business days
  Macau orders : 2–3 business days

For < (O2O) Pick-up in-store ( Inventory From The Store ) > and < (O2O) Pick-up in-store ( With Warehouse Transfer ) > orders, payment cannot be made in-store at pickup.
Please complete online payment within 30 minutes after placing your order.

Available payment methods for online purchases :

1. Master Card
2. VISA Card
3. China Union Pay
4. HK Alipay
5. Alipay
6. WeChat Pay ※ Currently not supported on mobile browsers
7. PayMe
8. AMEX

※ International credit card application with a valid Hong Kong billing address

No shipping fee will be charged.

Place your order through the UNIQLO App or the UNIQLO Official Online Flagship Store :
On the < Product Detail Page >, select your preferred color and size, then choose < (O2O) Pick-up in-store ( Inventory From The Store ) > and < (O2O) Pick-up in-store ( With Warehouse Transfer ) >.
Select the UNIQLO store that is most convenient for pickup and follow the instructions to complete payment.

1. Wait for SMS or email notification :
After successfully placing your order and completing payment, your items will be prepared and ready for pickup within the specified time. The system will then send an SMS or email to notify you.

2. Bring your pickup notification to the store :
You may visit the store with the SMS or email notification sent by the system, or use the store pickup code in your order details, or the record in your pickup history.

Before visiting your selected store, please read the instructions in the pickup notification carefully and follow them to go to the designated location for pickup.
※ The location of the cashier and pickup lockers may vary by store. If you have any questions, please ask a store staff member.
※ If you have not received an SMS or email notification, you may check your order status via the UNIQLO APP or the UNIQLO Official Online Store. After logging in as a member, go to the Member Center page and click < Online Orders > to view the status of your orders. You may also click the corresponding < order’s Store Pickup Code > or < Pickup Record > for use when collecting your items.

Pickup period is within 14 days from the date the system sends the pickup notification.

※ The exact pickup deadline will be stated in the pickup notification or in the pickup history in the Member Center.
※ If you cannot pick up your order within the specified period, please contact our Customer Service Center to arrange a one-time extension of 7 days.
※ If pickup is not completed within the specified period, the system will automatically cancel the order and process a refund.
※ Refunds will be returned using the original payment method. In general, refunds are completed within 30 days, but actual timing may vary depending on your bank, card issuer, or payment provider.

※ The < Product Price > is based on the amount paid at the time the order is completed. Even if the price changes before or after pickup, the price difference cannot be refunded.
※ Product prices may be adjusted during promotional periods. When processing returns or exchanges, the calculation will be based on the original purchase price.
※ < Discount coupons > can only be applied during checkout at the payment stage. Once the payment is completed, coupons unable be added, reapplied, or refunded afterward.