If there is an issue with the product, please ensure that the item remains in brand‑new condition (tags not removed, not washed). We will assist you with arranging a return or exchange.
Processing methods vary depending on the purchase channel. Please refer to the details below.

If you discover an issue with the product :
-. You may inform store staff immediately, and they will assist you.
-. If you have already left the store, please contact the Customer Service Center for further arrangements.
-. Requests must be made within 30 days from the purchase date, and the original receipt must be presented.

Return & Refund :
-. Refunds must be processed at the original store of purchase.
-. Refunds will be issued via the original payment method; used coupons cannot be reinstated.
※ If needed, you may < Click Here > to contact our Customer Service Center.

Refund arrangements by payment method :
1. Cash / Octopus / EPS / WeChat Pay
→ Refund in cash

2. PayMe / Alipay HK / Alipay
→ Electronic refund via the original payment method

3. Credit Card / UnionPay / Apple Pay / Google Pay / Samsung Pay
→ Please bring the physical credit card, the credit card receipt, and digital wallet record back to the original store for processing.

Exchange :
-. Exchanges can be processed at any store in Hong Kong or Macau.
-. You may exchange for any style or size, priced at the original purchase amount.
-. Exchanged items cannot be returned again ( except for quality issues ).

Price Difference Handling :
1. If the new item is more expensive
→ Pay the price difference

2. If the new item is cheaper
→ No refund of the price difference
 

• Q : What should I do if the item I received is defective or damaged?

  A. Please follow the steps below :

  1. Please take photos of the defect or damage immediately.
  2. Prepare your order number and purchase record (original receipt or membership purchase record).
  3. Contact our Customer Service Center and provide the photos along with your order details.
  4. We will respond with a solution within 2 business days.

• Q. What should I do if the item I received does not match my order?

  A. Please follow the steps below :

  1. Please take photos of the item you received and the packaging label.
  2. Contact our Customer Service Center and provide the photos along with your order details.
  3. We will arrange the necessary follow-up and provide instructions within 3 business days.