Q. Online Purchase | Refund Amount Calculation Guide
The relevant explanations are as follows :
Details
Catalog＊ Online Purchase_Refund Arrangement
＊ Store Purchase_Refund Arrangement
＊ After Using Coupons_Refund Arrangement
＊ Bundle Purchase Offer_Refund Arrangement
＊ Example Explanation
The system will automatically process the refund. The amount will be returned to the original payment method and equals the original order payment amount.
-. After pickup, if you return all items in the order :
The refund will be returned to the original payment method for the full order amount.
-. After pickup, if you return part of the items in the order:
If the remaining items no longer meet the threshold for the applied discount, the refund amount will be adjusted by deducting the proportionate discount originally received.
The refund will be issued in cash.
-. For payments made by PayMe, Alipay HK, or Alipay :
The refund will be returned via the original electronic payment method.
-. For payments made by credit card, UnionPay, Apple Pay, Google Pay, or Samsung Pay :
The refund will be processed to the corresponding physical credit card.
※ Please bring the corresponding physical credit card, the credit card receipt, and show the e-wallet record. Refunds must be processed at the store where the purchase was made.
※ Refund processing time depends on the card issuer, bank, or payment provider. It usually takes 30 days for the funds to appear in your account.
※ Returns are not available after using non-UNIQLO coupons or mall promotions ( e.g. parking benefits or point redemptions ).
Exchange service is available. You can exchange for an item of the same value, but please note that any price difference cannot be refunded.
-. Store Purchase_Refunds :
If the remaining items after return do not meet the coupon threshold, the refund amount will be reduced by the coupon value. The remaining items will be charged at their original price, meaning the coupon benefit no longer applies.
※ Coupons cannot be reinstated or reissued after a refund.
※ Returns are not available after using non-UNIQLO coupons or mall promotions (e.g. parking benefits or point redemptions).
-. Online Purchase_Refunds :
When returning items, the system automatically allocates the coupon value proportionally across the items.
Refunds will be based on the adjusted amount after allocation.
※ Coupons cannot be reinstated or reissued after a refund.
-. Exchange :
Exchange is available. We recommend exchanging for a different color or size within the same collection.
If you choose a different style, the exchange will be based on the discounted price, and you will need to pay the price difference.
-. Store Purchase_Refunds :
For returns, the refund will be calculated based on the discounted price first. Remaining items will be charged at the single-item price, meaning the bundle discount no longer applies.
Example 1 :
Using a Coupon_Store Return & Refund ( Remaining items do not meet coupon threshold )
Purchased items : $199 × 3 = $597
Payment amount : $597 − $40 ( UNIQLO Member Welcome Coupon: $40 off $400 ) = $557
Return request : $199 × 1 item
Remaining items amount : $358 ( Does not meet coupon threshold )
Actual refund amount : $199 ( Returned item ) − $40 ( Coupon value ) = $159
Example 2 :
Bundle Purchase Offer | In-Store Return & Refund ( Remaining items do not meet bundle threshold )
Items : 1 piece $29, 3 pieces $79 ( Purchased 3 pieces )
Payment amount : $79
Return request : 1 piece
Remaining items amount : $29 + $29 ( Single-item price ) = $58
Actual refund amount : $21 ( Returned item ) = $21
Example 3 :
Bundle Purchase Offer | In-Store Return & Refund ( Remaining items do not meet bundle threshold )
Items : 1 piece $25, 4 pieces $79 ( Purchased 4 pieces )
Payment amount : $79
Return request : 1 piece
Remaining items amount : $25 + $25 + $25 ( Single-item price ) = $75
Actual refund amount : $4 ( Returned item ) = $4
Example 4 :
Bundle Purchase Offer | In-Store Return & Refund ( Remaining items do not meet bundle threshold )
Items : 1 piece $49, 2 pieces $79 ( Purchased 2 pieces )
Payment amount : $79
Return request : 1 piece
Remaining items amount : $49 ( Single-item price ) = $49
Actual refund amount : $30 ( Returned item ) = $30
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