Q. Online Purchase | Return And Refund Time
< Online Order > after you apply for a return and refund, the order status will change to Pending Return Review.
Once the warehouse receives the item and completes inspection and matching,
the system will proceed to the final step < Refund Completed >.
Return & Refund Process :
< 1. Send the item back to the warehouse via the designated logistics method. >、
< 2. The warehouse will inspect and verify the returned item.> 及
< 3. The system will process the refund. > ，After the refund is completed.
A < Completion Notice > will be sent to your account’s Message Center.
Details
Catalog＊ 1. Send the item back to the warehouse via the designated logistics method.
＊ 2. The warehouse will inspect and verify the returned item.
＊ 3. The system will process the refund.
< (O2O) Pick-up In-store ( Warehouse stock ) > or < Home Delivery >,
please apply for a return and refund through the UNIQLO APP or the official UNIQLO online store under your member account.
The system will review your request within 1 business day.
Once approved, you will receive a confirmation via SMS or UNIQLO APP notification.
Please follow the instructions in the notification and send the item back to the warehouse via the designated logistics method within 7 days.
The following is the warehouse address information provided in the notice :
Consignee : UNIQLO
Consignee's phone number : +852 23194492
Delivery address :
EC Warehouse, Room 509, 5/F, Kerry Cargo Centre, 55 Wing Kei Road, Kwai Chung, Tsuen Wan District, New Territories, Hong Kong
※ For online orders, returns can only be sent by mail or via the designated logistics method to the warehouse. Returns at physical stores are not available.
※ The warehouse is not open to the public, so in-person returns at the warehouse are not possible.
※ Return shipping costs must be paid by you. If insufficient postage is provided, the warehouse will reject the return, and you will bear any additional charges.
For detailed instructions, please refer to the link : < Online Return-How to upload the waybill number in APP >.
※ Once the warehouse receives your item, inspection and verification will be completed within 2–3 business days.
※ If the tracking number is not uploaded within the deadline, the system will automatically close the refund request, and you will need to reapply within the return period.
※ If the item does not meet return/exchange conditions, the return will not be processed, and the item will be sent back to you with freight collect.
In general, the refund will be returned to your original payment method within 30 days.
However, the actual time may vary depending on your card issuer, bank, or payment service provider.
You may check the latest order status or refund status in the Order Center under your member page.
※ If your order used a coupon, the refund amount will be deducted by the coupon value, and the coupon cannot be reissued or restored.
If you have not received your refund after the above timeframe,
please < Click Here > to contact our Customer Service Center for assistance and follow-up.
Contact UNIQLO Hong Kong & Macau
Contact Us
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
Other Service Available
Store Pick-up
Purchase inline and choose Store Pick-up service. Now available on Same-day collection with everyday delivery
App Benefits
Download the app now and register as a UNIQLO member to get 40 coupon. Enjoy the convenient shopping experience.
Bulk Purchase
UNIQLO now offers bulk purchase service!!