To protect your after‑sales service rights, the receipt format provided depends on the purchase method.
Please confirm how you made your purchase and keep the original receipt properly.

Important Notes About Receipts :

• All returns, exchanges, and after‑sales services require the original paper receipt
• Member purchase records, photos, or screenshots cannot replace the original receipt
• Receipts for online orders cannot be reprinted at stores
• If the original receipt is lost, returns, exchanges, or related services may not be available

Applicable to :

Products purchased at UNIQLO stores with on-site payment.
 

Receipt format :

Original paper receipt
 

How to obtain the receipt :

Provided by store staff immediately after payment
 

Can be used for :

-. Returns / Exchanges
-. Alteration services (if applicable)
-. Proof of purchase for after‑sales enquiries

Important notes :

-. The original paper receipt must be presented
-. Member purchase records, photos, or screenshots cannot be used as a substitute
-. If the store receipt is lost, returns, exchanges, or alteration services may not be available

Applicable to :

Orders paid via the official UNIQLO website or APP
( Including (O2O) Pick-up In-store ( Inventory From The Store ), (O2O) Pick-up In-store ( With Warehouse Transfer ), Delivery / Pick-up Point orders )
 

Receipt format :

Original paper receipt
 

How to obtain the receipt :

Packed together with the product shipment
※ For (O2O) Pick-up In-store ( With Warehouse Transfer ), Home Delivery / Pick‑up Point orders : A4‑size paper receipt.
※ For (O2O) Pick-up In-store ( Inventory From The Store ) orders : Label‑style receipt.

Can be used for :

-. Returns / Exchanges
-. Order enquiries and after-sales services
 

Important notes :

-. Online orders only provide paper receipts
-. Store cashier receipts are not issued for online orders
-. Member purchase records cannot replace the paper receipt
-. Stores cannot reprint receipts for online orders

• Q. I made a purchase in-store but lost my receipt. May I still return or exchange the item?

  A. We’re sorry, but returns, exchanges, and related after‑sales services require the original store receipt. If it cannot be provided, the service may not be available.

• Q. May I request a paper receipt for an online order at a store?

  A. We’re sorry, but no.
  Stores are unable to reprint paper receipts for online orders.

• Q. May I use my membership purchase record or an order screenshot as a receipt?

  A. We’re sorry, but no.
  For both in‑store purchases and online orders, member purchase records, screenshots, or photos cannot replace an official receipt.

• Q. If I lose the original in-store receipt or the original online order receipt, what should I do?

  A. You may contact our Customer Service Center during the following hours :
  
  -. Monday to Sunday, 9:00 AM to 6:00 PM
  
  Please prepare the following information :
  
  -. Member purchase records ( including online order history or in‑store member purchase records )
  -. Email address
  
  After verification, we will attempt to assist depending on the actual circumstances and respond by email.
  If needed, please click < Contact Us > to reach our Customer Service Center.