Online Purchase｜Order Cancellation ( Order Cannot Be Modified )

Key Points :

• Once payment is successfully completed, order details and items cannot be modified
• An order may be cancelled in full within the first 30 minutes after the order is successfully placed
• Orders can only be cancelled as a whole; partial cancellation of individual items is not supported

If needed, please submit an order cancellation request within 30 minutes after the order is successfully placed.
Orders that are not cancelled within the above time frame will proceed with the subsequent processing procedures as usual.

Within 30 minutes after the order is successfully placed, please go to [ Member Centre ] → [ Online Orders ], select [ Cancel Order ], choose the reason for cancellation, and submit your request.

Submitted [ Cancel Order ] requests can be viewed under [ Member Centre ] → [ Online Orders ] → [ Return & Refund Records ], where you may also check the refund status.

Refund status description :
(1.) Pending Review :
Your cancellation request is being processed and has not yet been completed
( In general, processing will be completed within approximately 1 working day )

(2.) Order Cancelled :
Your order has been successfully cancelled

In general, refunds will be returned via the original payment method within no later than 30 days.
The actual refund processing time may vary depending on the issuing bank, bank processing, or the payment service provider.

• Q. If my order has not been paid yet, can I modify the order contents?

  A. If payment has not been completed, you may go to [ Member Centre ] → [ Online Orders ], select [ Cancel Order ], then re‑add your desired items to the shopping cart and place a new order.

• Q. How can I cancel an order if more than 30 minutes have passed since the order was successfully placed?

  A. We’re sorry, as the order has already entered the processing stage, cancellation is no longer available. Thank you for your understanding.

• Q. Can I cancel only part of my order?

  A. No. The system only supports full order cancellation. Partial cancellation of individual items is not supported.

• Q. Will my coupon be returned after I cancel my order?

  A. Once the order cancellation is successfully completed, the coupon will be returned to your member account.
  Please go to [ Member Centre ] → [ Coupons ] to check the coupon status.

• Q. Can a cancelled order be restored?

  A. Once an order cancellation request has been submitted, it will be processed immediately and cannot be reversed. If needed, please place a new order for your desired items.

• Q. Do I need to wait until the order cancellation is completed before placing a new order?

  A. No. Cancelling an order does not affect your ability to place or pay for other orders.

• Q. What should I do if I ordered the wrong item, colour, size, quantity, or selected the wrong store?

  A. Please follow the appropriate guidance below :
  
  (1.) If payment has not been completed :
  You may go to [ Member Centre ] → [ Online Orders ], select [ Cancel Order ], then re‑add the correct items and place a new order.
  
  (2.) If payment has been completed (within the first 30 minutes) :
  Please submit a cancellation request within 30 minutes after the order is successfully placed via
  [ Member Centre ] → [ Online Orders ] → [ Cancel Order ].
  
  (3.) If payment has been completed and more than 30 minutes have passed :
  We’re sorry that the order cannot be cancelled. You may consider the following options :
  
  Option (1) : Exchange at a physical store after item collection
  ※ This does not apply to items with alteration services completed, and all items must meet the return/exchange requirements
  
  Option (2) : Pick‑Up In-store / Home Delivery arrangements
  Pick‑Up In-store Orders :
  If the items are not collected within the pick‑up period, the order will be automatically refunded after the expiry date.
  
  Home Delivery Orders :
  Please contact Customer Service to confirm that you will not collect the parcel.
  After all items are returned to the warehouse by the logistics company, you may apply for [ Return & Refund ].
  ※ The above options do not apply to items with alteration services completed

• Q. What should I do if I entered incorrect recipient details for a home delivery order?

  A. The handling method varies depending on the order status.
  Please refer to the following instructions based on your order status :

  • If payment has not been completed, you may cancel the order via [Member Centre] → [Online Orders] and place a new order.
  • If payment has been completed ( within the first 30 minutes ), you may submit a cancellation request within 30 minutes.
  • If payment has been completed and more than 30 minutes have passed, the order cannot be cancelled.

  In this case, please contact Customer Service and provide the correct recipient details. UNIQLO will assist in relaying the request to the logistics company to attempt an update. Actual arrangements are subject to the logistics company’s handling results. If needed, please click < Contact Us > to reach our Customer Service Center.

• Q. What should I do if I am overseas and unable to collect my order or receive the delivery?

  A. The handling method varies depending on the order’s collection method.
  Please refer to the following instructions based on your order type :
  
  Store Pick‑Up Orders :
  Each order may apply for one extension of the pick‑up period by 7 days before the original pick‑up date.
  If needed, please click < Contact Us > to contact Customer Service for assistance with the extension.
  
  Home Delivery Orders :
  Please click < Contact Us > to contact Customer Service to confirm a convenient delivery date. UNIQLO will notify the logistics company to temporarily hold the parcel.
  ※ Please note that additional storage fees may be charged by the logistics company
  ※ ※ The return / exchange period is calculated from the shipment date