Online Purchase | Order Cancellation ( Order Cannot Be Modified )

Once payment has been completed, online orders cannot be modified. This includes product style, color, size, quantity, delivery method, pickup store, and recipient information.
If you wish to cancel your order, please first check the order status and refer to the information below for the applicable cancellation and refund arrangements.
⚠️ Please note : The system only supports cancellation of the entire order. Cancellation of individual items within an order is not available.

If your order has not been paid for and you need to change the product, color, size, quantity, pickup store, or recipient information, please cancel the order and place a new order.
※ Go to [ Member Center ] → [ Online Orders ] → [ Cancel Order ]. After cancellation, add the correct item(s) to your shopping cart and place a new order.

A paid order can be cancelled within 30 minutes after the order is placed.
※ Go to [ Member Center ] → [ Online Orders ] → [ Cancel Order ], then select the reason for cancellation and submit your request.

Important Notes ( Please Read Carefully )

• Once a cancellation and refund request has been submitted, it cannot be cancelled or modified.
• Submitting a cancellation request does not mean that the refund will be processed immediately. The actual processing status will be subject to system notifications.
• The full payment amount will be refunded to the original payment method.
• If a coupon was used for the order, the coupon will be returned to your member account for future use.
• The actual refund processing time may vary depending on your bank, card issuer, or payment service provider.

Orders with a submitted [ Cancel Order ] request can be viewed under [ Member Center ] → [ Online Orders ] → [ Return & Refund Records ], where you may also check the refund status.

Refund Status Description :

( 1 ). Pending Review
Your cancellation request is currently being processed and the order has not yet been cancelled. ( Under normal circumstances, the cancellation process will be completed within 1 business day. )

( 2 ). Order Cancelled
Your order has been successfully cancelled.

※ Refunds will generally be returned to the original payment method within 30 days. The actual refund processing time may vary depending on the card issuer, bank, or payment service provider.
※ If a coupon was used for the order, the coupon will be returned to your member account after the order has been cancelled.

Once an online order has been successfully paid for, it cannot be cancelled after 30 minutes and will enter the order processing stage.
For orders that have not yet been collected, refund arrangements may be available depending on the order status. Please contact Customer Service for assistance.
※ This arrangement does not apply to orders containing altered-length pants.

[ For Store Pickup Orders ]
A refund request can only be submitted when the order status is shown as [ Ready for Pickup ].
Once the request has been submitted successfully, it cannot be cancelled or modified.

[ For Home Delivery Orders ]
A refund request can only be submitted when the order status is shown as [ Shipped ].
Once the request has been submitted successfully, it cannot be cancelled or modified.

※ This arrangement does not apply to orders containing altered-length pants.

If you would like to request a cancellation, please click < Contact Us > to contact Customer Service.

• Q. What should I do if I am overseas and unable to collect my order from the store or receive the delivery?

  A. The available arrangements depend on your order collection method :
  
  [ For Store Pickup Orders ] :
  Each order is eligible for a one-time extension of the collection period for up to 7 days, provided the request is made before the collection deadline.
  If you require an extension, please click < Contact Us > to contact Customer Service for assistance.
  
  [ For Home Delivery Orders ] :
  Please click < Contact Us > to contact Customer Service and advise your preferred delivery date. We will coordinate with the logistics provider to arrange temporary parcel storage.
  
  ※ Additional storage charges may be imposed by the logistics provider.
  ※ The return and exchange period will still be calculated from the original shipping date.

• Q. Can I modify an order that has not been paid for?

  A. No.
  If your order has not been paid for, please refer to [ How to Cancel an Unpaid Order ] in this article to cancel the order and place a new order with your preferred item(s).
  ※ If a coupon was used for the order, it will be returned to your member account after the order is cancelled.

• Q. How can I cancel my order if more than 30 minutes have passed since placing it?

  Orders enter the processing stage 30 minutes after they are placed and therefore cannot be cancelled.
  Please refer to < Uncollected Orders｜Cancellation and Refund Arrangement > in this article to check whether your order is eligible for a refund and the applicable arrangements.

• Q. Can I cancel specific items within an order?

  A. No.
  The system only supports cancellation of the entire order. Partial cancellation of individual items is not available.
  If you would like to change the color or size of certain items in your order, we recommend the following options :
  
  Option 1 : Exchange the item at a store after collection
  ※ The item must meet the requirements of our Return & Exchange Policy.
  ※ Not applicable to orders containing altered-length pants.
  
  Option 2 : Store Pickup / Home Delivery Arrangements
  [ For Store Pickup Orders ] :
  If the designated pickup person does not collect the order within the collection period, the system will automatically process a refund after the order expires.
  
  [ For Home Delivery Orders ] :
  Please contact Customer Service and inform us that you wish to refuse delivery of the parcel.
  Once all items have been returned to our warehouse by the logistics provider, you may submit a Return & Refund request through your member account.
  
  ※ Not applicable to orders containing altered-length pants.

• Q. Can a cancelled order be restored?

  A. No.
  Once a cancellation request has been submitted, the order will immediately enter the cancellation process and cannot be restored.
  If you still wish to purchase the item(s), please place a new order.

• Q. Do I need to wait until my order is fully cancelled before placing a new order?

  A. No.
  Order cancellation does not affect your ability to place or pay for other orders.
  You may place a new order for your preferred item(s) at any time.

• Q. Can I change the pickup store if I selected the wrong store when placing a Store Pickup order?

  A. We are sorry, but Store Pickup orders cannot be transferred or changed to another pickup store once payment has been completed.
  
  We recommend that you first confirm your order status :
  
  ( 1 ). Unpaid Order
  ( 2 ). Within 30 Minutes of Order Placement
  ( 3 ). More Than 30 Minutes After Order Placement, but Not Yet Collected
  
  Please then refer to the relevant section of this article to determine whether your order is eligible for cancellation or refund arrangements.
  If the order has already arrived at the selected store, we are unable to transfer it to another store.
  We recommend that the designated pickup person arrange for a family member or friend to collect the order on their behalf.

• Q. What should I do if I entered incorrect recipient information for a Home Delivery order?

  A. We recommend that you first confirm your order status :
  
  If the order is :
  ( 1 ). Unpaid Order or
  ( 2 ). Within 30 Minutes of Order Placement
  
  ※ Please cancel the order and place a new order with the correct recipient information.，
  If the order is :
  ( 3 ). More Than 30 Minutes After Order Placement, but Not Yet Collected，
  Please contact Customer Service and provide the correct recipient information.
  We will assist in forwarding the information to the logistics provider and request an update.
  However, the final arrangement will be subject to the logistics provider's handling capabilities and procedures.
  
  If you require assistance, please click < Contact Us > to contact Customer Service.