Voice of Customers​ | Chatbot Enquiry and Usage Guide

UNIQLO values every customer’s feedback and shopping experience.
Customers are welcome to share their valuable opinions and experiences on our products and services by completing the < Online Shopping Customer Satisfaction Survey > and < In-Store Customer Satisfaction Survey >, helping us continuously improve our product and service quality.

If you have any enquiries, we recommend using our Chatbot service first to obtain instant information 24 hours a day.
At the same time, you may also share your feedback and suggestions through the above channels, and work together with UNIQLO to continuously improve our products and services.

Please note that the Chatbot is unable to provide personalised responses for the following types of enquiries or frequently changing information :

• Membership account and personal information
• Order-related enquiries ( such as order number, order status, delivery status, return or refund status, etc. )
• Product-related enquiries ( such as stock availability and size recommendations, etc. )
• Content exceeding 20 characters, images, or URL links that cannot be recognised
• Feedback or suggestions

※ If you have any of the above enquiries and require assistance, please click < Email > to complete the form and provide the necessary details. Our Customer Service Centre will respond via email within 24 hours.

• Step 1 : [ Contact Us ]

  On the FAQ page, scroll to the bottom and click the [ Contact Us ] button to start the chat.
  

• Step 2 : [ Ask a Question ]

  Select your enquiry category from the menu, or enter your question in the field [ Please enter your enquiry ], then click [ Send ].

• Step 3 : [ Leave the Chat Temporarily ]

  If you need to leave the chat temporarily, please do not click the [ X ] button at the top right. Simply leave the page, and the conversation will continue when you return to the Chatbot screen.

• Step 4 : [ Service Satisfaction Survey ]

  If the [ Chatbot ] provides helpful information, please select [ Helpful ].
  

• Q. Why did the Chatbot not answer my question?

  A. As the Chatbot provides automated AI responses, it is unable to recognise personal information, order details, product enquiries, or stock-related questions.
  Please complete the < Email > form via the link below to contact our Customer Service Centre. We will reply via email within 24 hours.

• Q. Why can’t I check my membership account or order information?

  A. To protect personal data security, membership and order-related information cannot be accessed through the automated Chatbot.
  Please complete the < Email > form via the link below to contact our Customer Service Centre. We will reply via email within 24 hours.

• Q. Why can’t I connect to a live agent?

  A. The Customer Service Centre operates from 9:00 AM to 6:00 PM daily.
  Outside of business hours, connection to a live agent is not available.