Pre-Order Products Sales Terms and Conditions

These Pre-Order Products Sales Terms and Conditions ("Terms") apply to the sale of products designated as pre-order products ("Pre-Order Products").
Any matters not expressly provided for in these Terms shall be governed by UNIQLO Online Flagship Store’s Site/App Terms and Conditions.

1) Scope of Application

These Terms apply to customers who purchase Pre-Order Products through UNIQLO Online Flagship Store.
By placing an order for a Pre-Order Product, the customer acknowledges that they have read, understood, and agreed to be bound by these Terms.

2) Pre-Order Product Orders

2.1 When purchasing a Pre-Order Product, customers must provide the information required by UNIQLO Online Flagship Store, including but not limited to their name, delivery address (if selecting home delivery or pickup point / smart locker), contact number, and payment information. Customers must ensure that all information provided is complete, accurate, and up to date.

2.2 Pre-Order Products are available exclusively through UNIQLO Online Flagship Store. Pre-Order Products may be purchased together with regular in-stock products in the same order. However, if customers wish to receive in-stock products earlier, separate orders should be placed.

2.3 Available delivery methods, payment methods, and other services (such as pants alteration services, which are available only for home delivery or pickup point / smart locker) may vary depending on the order contents.

2.4 The pre-order service does not support designated delivery dates or times, nor is it available for corporate or bulk purchasing services.

2.5 Without prejudice to any other rights of UNIQLO, UNIQLO reserves the right to refuse any Pre-Order Product order if :
a. the customer’s membership has previously been terminated for breaching the terms and conditions of any online store operated by UNIQLO or its affiliates;
b. the customer has resold products purchased from UNIQLO or its affiliates to third parties; or
c. any information provided by the customer is false, inaccurate, misleading, or incomplete.

3) Payment

3.1 Payment for Pre-Order Products may only be made using the electronic payment methods designated by UNIQLO, including:
-. Credit Cards (VISA, Mastercard and American Express);
-. UnionPay (Credit Card / Debit Card / BOC Card / UnionPay App download required in advance);
-. AliPay;
-. WeChat Pay;
-. PayMe.
※ Apple Pay, Google Pay and Octopus online payment methods are currently not available.
Customers must provide valid payment information when placing an order. By submitting an order, the customer authorizes UNIQLO to charge the purchase price. Payment will be processed immediately upon order confirmation.
If payment is not successfully completed within the specified period, the order will be automatically cancelled.

3.2 Where an order is shipped in multiple deliveries and the total order value meets the free delivery threshold (please refer to UNIQLO Online Flagship Store’s Site/App Terms and Conditions for details), the customer will still be entitled to free delivery. Payment will be processed once for the full order amount.

4) Delivery Arrangements

4.1 UNIQLO will arrange delivery according to the delivery method selected in the order once the Pre-Order Product is available for shipment.

4.2 Due to the nature of the Pre-Order Products, fulfilment may require a longer processing period. Actual delivery dates may differ from the estimated delivery dates provided at the time of order confirmation due to production schedules, logistics arrangements, or other operational factors. Any estimated delivery date is provided for reference only and does not constitute a binding commitment. UNIQLO shall not be liable for any loss or damage arising from delivery delays.

4.3 If an order contains multiple Pre-Order Products, or a combination of Pre-Order Products and regular in-stock products, UNIQLO may ship the products in separate deliveries according to operational requirements. Products will be dispatched as they become available and delivery times may vary. Unless otherwise determined by UNIQLO, customers may not request consolidated shipment, nor specify any particular shipment sequence or delivery schedule.

5) Use of Customer Information

UNIQLO will process personal data collected in connection with the sale of Pre-Order Products (including name, delivery address, contact number, and payment information) in accordance with its Privacy Policy.
Such information will be used for processing pre-order purchases, collecting payment, arranging delivery, providing customer services, and other purposes directly related to the sale of Pre-Order Products.

Provision of personal information is voluntary. However, if customers fail to provide the requested information, UNIQLO may be unable to process the order, arrange delivery, or provide related services.

6) Order Cancellation and Termination

6.1 Customers may request cancellation of the entire order within 30 minutes after successfully placing an order. Once 30 minutes have elapsed following successful payment of a pre-order, cancellation will not be accepted.

6.2 After successful payment, customers may not amend any product details or other information in the order. However, if changes to the delivery address, recipient name, or contact number are required, customers may contact the Customer Service Center and provide the correct information. UNIQLO may assist by forwarding the request to the logistics provider, but any amendment is subject to the logistics provider’s processing and approval.

6.3 UNIQLO reserves the right to refuse returns or exchanges in circumstances where returns are not accepted under UNIQLO Online Flagship Store’s Site/App Terms and Conditions.

6.4 Product prices shall be those displayed at the time the order is placed. Upon successful payment, customers are deemed to have confirmed and accepted the applicable product price. Unless otherwise specified by UNIQLO, any subsequent promotional campaigns, discounts, membership benefits, price adjustments, or other marketing offers will not apply to paid pre-order purchases. Customers may not request order cancellation, refunds, price adjustments, or any other compensation on such grounds.

6.5 UNIQLO further reserves the right to cancel a pre-order without prior notice where:
a. the customer breaches these Terms, UNIQLO Online Flagship Store’s Site/App Terms and Conditions, or any other applicable terms;
b. payment authorization or payment processing cannot be completed successfully;
c. delivery cannot be completed due to incorrect delivery information, prolonged failure to collect the parcel, or refusal to accept delivery;
d. the product cannot be supplied or delivered due to force majeure events or circumstances beyond UNIQLO’s reasonable control; or
e. UNIQLO reasonably believes that the customer has engaged in improper conduct, or where cancellation or termination is otherwise necessary or appropriate.

6.6 Unless otherwise specified, returns and exchanges for Pre-Order Products shall be subject to UNIQLO Online Flagship Store’s Site/App Terms and Conditions.

7) Disclaimer

7.1 UNIQLO has made every reasonable effort to ensure the accuracy of product information on UNIQLO Online Flagship Store, including but not limited to product images, colours, sizes, specifications, and descriptions. However, due to display settings, photography conditions, and other reasonable factors, actual products may vary slightly from the images shown. Except for such reasonable variations, nothing in these Terms shall affect any rights or remedies available to customers under applicable laws.

7.2 To the fullest extent permitted by law, UNIQLO shall not be liable for any loss or damage arising from circumstances beyond its reasonable control, including but not limited to system failures, network interruptions, logistics delays, or other force majeure events.

7.3 Customers are solely responsible for any internet access fees, communication charges, or other related costs incurred through the use of the pre-order service.

8) Priority of Terms

In the event of any inconsistency between these Terms and UNIQLO Online Flagship Store’s Site/App Terms and Conditions, these Terms shall prevail.

9) Governing Law, Interpretation and Amendment

9.1 These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Customers and UNIQLO agree to submit to the exclusive jurisdiction of the courts of Hong Kong.

9.2 To the extent permitted by law, UNIQLO reserves the right of final interpretation of these Terms.

9.3 UNIQLO reserves the right to amend or update these Terms from time to time. Any revised Terms will be published on the UNIQLO Flagship Online Store and will take effect upon publication. The revised Terms shall apply to all pre-order orders placed thereafter.