Q. Parcel has delivered to the pick-up point/locker, but I have not received the notification?
Please browse the following situations and solutions:
Step 1:
Log in to [My Account] > [Online Orders], and click into the relevant order.Confirm that the recipient's address and phone number are correct in order detail's page.
Step 2:
Contact the customer service center of the relevant courier company according to your order to reissue the pickup code.SF Customer Service: 2730 0273
KE Locker Customer Service: 3513 0785
※ If you find the recipient's phone number entered incorrectly in the order, please click here to contact us,
OR during service hours: 9:00-18:00, scroll to the bottom of the page and click [Chat Support].
Contact UNIQLO Hong Kong & Macau
Contact Us
* Click "Contact Us" to start chatting with our ChatBot.
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
Email
Our Customer Service Center will get back to you within the next 24 hours submitted Webform.
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