Q. Online Purchase Instruction
• How to shop online?
1. Select the item you would like to buy, choose size, color and quantity on product detail page, and then add to your Shopping Cart. When you have finished shopping, follow the checkout procedure.
2. The total price of the order is the price of the items ordered plus shipping fee (if necessary).
3. At checkout, you can review and change your order details on the Shopping Cart page.
4. When you are ready to complete your order, click the ‘Pay Now’ button, and you will be taken to the payment page. Make sure you review this page carefully, as you won’t be able to change the order once payment has been processed.
For more information, please refer to the link below:
https://www.uniqlo.com.hk/en_GB/shopping_guide.html
• Can I order from Online Flagship Store and pick-up at a UNIQLO physical store?
Yes! When you place an order online, choose "Store Pick-up" as the way of delivery.
• How to edit/add an address in the check out page?
You may select "Edit" by the right side of "Ship to personal address" to edit/add an address.
Step 1:
①: Select your address and click "Edit" to modify
②: Click "Add an address", to insert a new address for delivery
Step 2: Enter your details and click "Save".
※Address can only input within 60 words, please try to use short form for your address, thank you for your kind understanding.
※Please do not use the address of Self Pick-up Point or Locker.
※No need to input Postal Code.
Step 3: Select the address you need for delivery and click "Confirm".
※Please check the details for once the order has been successfully generated, order details would not be able to modify.
• How to choose the self-pickup address on the checkout page?
※If customer has changed the delivery method during the process, you will need to re-select the self-pickup point.
※Please confirm that the order information is correct before submitting the order. Once the order is generated, it cannot be changed.
On the page of "Search from map", customer can choose the address of the relevant self-pick-up point or locker.
①: You can select the corresponding region here
②: You can also click "Search by current location" to select the pickup address closest to your mobile phone GPS location.
• Online store inventory update time
Since the website inventory is not reflected in real time, the website will update the stock status at 9am daily.
Contact UNIQLO Hong Kong & Macau
Contact Us
* If our Chatbot is unable to reply to your inquiry, our Live Chat Agent will provide further assistance to you.
* Live Agent Support is available Mon- Sun 9am-6pm.
(Including Public Holidays & Weekend)
* 如希望連接中文版智能聊天室，請於進入聊天室前，先於右上角選擇語言為「中文」。
Other Service Available
Store Pick-up
Purchase inline and choose Store Pick-up service. Now available on Same-day collection with everyday delivery
App Benefits
Download the app now and register as a UNIQLO member to get 40 coupon. Enjoy the convenient shopping experience.
Bulk Purchase
UNIQLO now offers bulk purchase service!!